Business Analyst (Direct Sales Platform_Retailer) LWBA20D

About the position

Duties:

• Working with the Group Sales teams, Group Retailers (Dealers) & a Software Supplier to deliver a new Back Office for Direct Sales for the Group & Brands


• Managing the Retailer (Dealer) work stream and changes to designs and/or development based on aligned business decisions (comments in Jira)


• Good knowledge of web software development terminologies (Especially SAP)


• Responsibility of all compliance topics in area of responsibility.


• Preparation of presentations and Retailer journey maps to ensure a smooth and simplified Experience.


• Organising meetings with various key stakeholders and teams to ensure product delivery.


• Demonstrating Back Office product features (in conjunction with the Supplier) to Business and key leaders.


• Engaging in meetings with Retailers (Dealers) to drive decisions and following through to implementation in design/development. 


• Engaging with Retailers, Suppliers and Development teams on feature requirements


• Understanding of and experience with CRM systems and integration of triggers into CRM solutions.


• Understanding of retail sales in an omni-channel environment.


• Testing and Quality Assurance to oversee the final solution from a quality perspective and ensure bugs are raised and fixed in a timely manner.


• Communication with internal stakeholders, international and local suppliers, and retailer network.


• General understanding of Retailer (Dealer) processes and retail functions including Sales Managers, Sales Execs, CRM Leads.


• Understanding Business Objectives (Commercial Skills)


• Analytical and Critical Thinking


• Communication and Interpersonal Skills


• Cost-Benefit Analysis & Decision-Making Skills


• Collaboration and Teamwork


• Adaptability


• Project Management Experience


• Retailer (Dealer) Experience (especially Automotive)


• Ability to Engage with External Supplier


• Excellent Time Management


• Ability to work in a fast-paced environment and meet strict deadlines.


• Ability to understand and document processes in detail.

Minimum Requirements:

Education:

• Degree


• 3- 5 years working as a Business Analyst or as a Project Manager, Software Delivery Experience, Retailer Journey Experience Beneficial, Automotive sales experience highly advantageous.

Advantageous:

• Excellent PowerPoint, Writing Skills, Agile Working Experience, Ability to manage a Jira board & tickets.  

Desired Skills:

• SAP
• CRM
• SalesForce
• Platform Business Analyst