About the position
- Requirements managements – create, structure, and maintain product backlog.
- Update and maintenance of product documentation e.g., user manuals, release documentation etc.
- Engagement with stakeholders to understand business problems and needs and translate those into detailed technical and/or functional requirements that include process, data, people, and technical workflow specifications.
- Analyze and understand the end-to-end flow of application to support architecture and consider all touchpoints and impacts when analyzing new business requirements or changes to existing business requirements which needs to be translated into user stories.
- Identify and promote optimization, re-use and standardization opportunities within the company platforms.
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence, and negotiate to achieve positive outcomes.
- Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
- Engage and collaborate with the team on suitable solutions that meet our requirements and satisfy our business and architectural roadmap.
- Engage and collaborate with various integration touch point teams and share business and technical requirements.
- Support operational excellence goals through strong operations knowledge.
- Resolve escalated support topics as part of tier-2/3 DevOps role to ensure the highest availability of critical applications.
- Assist with query and complaint management in a timeous manner.
- Coordinate and participate in the test effort and troubleshooting to ensure that the delivered solution meets agreed technical requirements and functional/process specifications.
- Defining and implementing test plan for releases.
- Defect Management.
- Assist the team to produce documentation for designed solutions.
- Ensure all the technical requirements, evaluations and recommendations of business solutions, assessments and feasibility analysis are documented.
Minimum Requirements:
Qualifications & experience required:
- Matric (Senior Certificate) plus relevant IT Degree/Diploma (Information Technology/Engineering).
- 5 years minimum work experience required as a business/systems analyst.
Essential skills required:
- Experience in gathering and analyzing requirements impacting data-intensive applications/systems and building solutions for fulfilling those requirements as well as management of these requirements in an Agile way.
- Experience in developing process flows, data flows and diagrams to support solutions.
- Experience in the creation of user stories or epics from business requirements suitable for development work and the breakdown of large Epics/Stories to match the outcomes of the analysis, thereby defining the (acceptance criteria the definition of ready and the definition of done) criteria.
- Designing of new features and enhancements to existing features.
- SDLC Methodology: Agile, Scrum, Kanban or XP.
- Test management, testing methodologies and tools.
- SQL Language and Database experience.
- Jira and Confluence experience.
- Agile Working Model (AWM) Charter.
Advantageous skills:
- Knowledge of data modelling and data visualization tools.
- Data manipulation and transformation.
- Knowledge of software development languages, frameworks, and methodologies.
- Understanding Java application architecture and design patterns.
- Conducting training.
- Compiling training documentation and manuals.
- Project management skills.
- Log analysis.
- Supply chain/Motor Vehicle experience beneficial.
Desired Skills:
- IT BA
- BA/Systems Analyst
- Business Analyst
