Business Analyst, AI and Automation - George

About the position

ENVIRONMENT:

Our client, one of South Africa’s fastest-growing FinTech brands, is committed to harnessing advanced technologies to deliver seamless experiences and measurable value for customers and stakeholders. They are seeking a Business Analyst, AI and Automation, to translate complex operational needs into clear, actionable requirements. In this role, you will be responsible for producing precise Product Requirement Documents (PRDs) that empower AI/ML Engineers to design and deliver reliable AI agents and automations across various business units.

DUTIES:

• Own the PRD lifecycle for AI/automation products from discovery to sign-off.
• Run discovery with business units to capture processes, policies, data, and edge cases.
• Map as-is/to-be workflows and define guardrails for safe AI use.
• Prioritise opportunities using a transparent scoring model and maintain the roadmap.
• Define success metrics; use BI to baseline, monitor, and report impact post-launch.
• Partner with Engineering to deliver polished products.
• Break down vague problems, validate assumptions, and surface edge cases or missing rules early.
• Write in plain, structured language and present concise summaries to mixed technical and business audiences

REQUIREMENTS:

• Proven PRD creation for AI-agent or automation initiatives.
• Strong process mapping and requirements elicitation; BPMN proficiency.
• Ability to size impact and prioritise (e.g., RICE/WSJF).
• Data fluency with SQL or BI dashboards and clear written communication.
• Basic to intermediate AI literacy, including LLM concepts and limitations.

Nice to have:

• Short-term insurance experience.
• Process mining exposure (Celonis or Power Automate Process Mining).
• Power BI, Qlik, or similar BI Tools.
• Project management fundamentals.
• Exposure to expectation setting and constructive conflict handling.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Business
• Analyst
• AI