About the position
Coactivate is looking for an experienced, self-driven and motivated Bridge Team Leader to join our team! You will be responsible for nurturing, supervising, coaching, leading, managing, rewarding, and motivating learners on a 1-year learnership.
Minimum Requirements
- Grade 12
- Relevant qualification - Diploma / Moderator / Assessor
- 1 - 2 years of experience as a Team Leader or similar role
- In-depth knowledge of performance metrics
- Good Computer skills - Microsoft Office
- Experience with organizing Learnership programs
- Sense of ownership and pride in your performance and its impact on the company's success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Excellent interpersonal and communication skills
Responsibilities
- Set clear team goals and KPIs
- Delegate tasks and set project deadlines
- Oversee day-to-day teams' operation and performance
- Monitor and drive speed to competency of learners
- Conduct regular coaching's and performance evaluation
- Develop a well-designed and motivating learner assessment program
- Regular communication with learners about their performance
- Monitor team performance and report on metrics
- Motivate learners
- Identify training needs and implement programs to close gaps
- Listen to learners feedback and resolve any issues or conflicts
- Plan and organize team building activities
If you feel you meet the above criteria, please send a motivational letter along with your CV
to [Email Address Removed] to apply.
Desired Skills:
- Team Leader
- Learnership
- Computer Literate
Desired Work Experience:
About The Employer:
CoActivate is an established customer engagement centre based in Durban, South Africa. They do not want to be the biggest outsourcer in South Africa, but they strive to be the best, fostering a culture of inclusion, innovation, and continuous improvement. Customer centricity is at the heart of their approach driving repeat business, enhancing customer loyalty, and accelerating business growth.
