About the position
We are looking for a dynamic Brand Operations Manager to lead and grow our exciting new grill house brand. The ideal candidate will possess strong organizational abilities and a proven track record of both leading teams and collaborating effectively within the hospitality or food service industry.
A passion for brand development is essential, along with previous experience in a steakhouse or grill house environment. This role will play a key part in shaping and rolling out the brand across multiple locations and will involve extensive travel between regions and stores.
- Assist in carrying out market research (following what competitors are getting up to), in order to keep up to date with customer trends, as well as trying to predict future trends.
- Conceptualize and drive campaigns across print, broadcast and digital platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands.
- Liaise with the design team with briefs and reverts for area managers/ops.
- Assist in supervising/managing advertising, product packaging design and other forms of marketing to maintain consistency in brands across life and brand
- Meeting with clients/vendors/suppliers and working with colleagues across multiple departments.
- Assisting with initiating some events with marketing such as new store launches products.
- Assisting with conceptualising ideas for the brand, per store etc. Stay tuned in with emerging trends that will affect the business.
- Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action.
- Monitor poor performing restaurants. Implement and execute corrective action plans to improve poor operating or low profitability restaurants.
- Ensure standards and regulation compliance of the Operations team.
- Identify and communicate operational and financial risks and create corrective action plans.
- Submit daily, weekly and monthly & other required reports on a timely basis.
- Provide leadership, coaching & strategic direction to restaurant management teams.
Requirements - Proven experience at a Multi-site Management level.
- Must have previous experience within a steakhouse/ grill house environment.
- Strong market knowledge and experience in working across various functions, businesses and regions.
- Tertiary qualification advantageous
- Strong Leadership ability
- Ability to delegate and manage down effectively
- Intermediate Microsoft Excel and Word skills
- High attention to detail and process driven
- Analytical
- Strong verbal and written communication skills
- Discretion and integrity
- Problem analysis and problem-solving skills
- Stress tolerance
- Decision-making
- Previous knowledge of Micros is advantageous.
Desired Skills:
- FMCG
- Sales
- Customer service
Desired Qualification Level:
About The Employer:
We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation.
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation.
Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry.
Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries.
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.
Employer & Job Benefits:
