About the position
A leading organisation is seeking an experienced and results-driven Retail Branch Manager to take overall responsibility for the operations, sales performance, customer service, stock control and profitability of a branch.
The successful candidate will lead and develop a high-performing team, drive branch sales and contribution targets, ensure exceptional customer service, and maintain strong operational and financial controls.
Sales & Business Development
- Lead and motivate the branch sales team to achieve and exceed sales targets.
- Develop and implement effective branch sales plans and strategies.
- Monitor sales performance and identify opportunities for growth and improvement.
- Work closely with senior management to align branch activities with overall business objectives.
- Assist with annual sales budgets using historical performance and regional market insights.
- Ensure ongoing product, sales and skills development for branch employees.
Customer Service
- Drive a customer-centric culture across the branch.
- Develop and implement processes to measure and improve customer satisfaction.
- Monitor service delivery and ensure customer service targets are consistently achieved.
- Work closely with technical and customer service teams to improve service procedures.
- Keep the team informed and trained on changes to processes and service requirements.
Technical Support
- Collaborate with Head Office technical teams to streamline support processes.
- Monitor technical service levels and customer satisfaction.
- Ensure technical staff maintain high standards of service and professionalism.
Stock & Inventory Management
- Oversee branch stock control and ensure accurate SAP records.
- Maintain high levels of stock accuracy and integrity.
- Minimise stock losses, theft and discrepancies.
- Optimise stock levels in line with lean management principles.
- Investigate and report stock variances.
Debtors & Financial Management
- Monitor debtor collection performance and ensure financial targets are achieved.
- Review customer accounts and credit limits to assess trading health.
- Ensure adherence to financial controls and procedures.
- Monitor cost centre performance and address budget variances.
- Manage branch budgets with a focus on profitability and sustainable growth.
People & HR Management
- Manage recruitment, onboarding, training and development within the branch.
- Build and maintain a motivated, engaged and high-performing team.
- Provide performance feedback and ensure compliance with company policies and labour legislation.
- Promote a positive working environment and support employee retention.
- Ensure compliance with occupational health and safety requirements.
Growth & Profitability
- Take accountability for overall branch profitability and sustainable growth.
- Identify opportunities to improve operational efficiency and increase revenue.
- Drive continuous improvement across sales, service and operational processes.
- Ensure branch performance remains aligned with organisational targets.
Minimum Requirements
- Bachelor’s degree or equivalent in Business Administration, Sales, Marketing, Human Resources or a related field.
- 10+ years’ high-level sales experience, with at least 2–4 years in a senior management/branch management position.
- Strong knowledge and understanding of sales, customer service and business operations.
- Proven experience managing and motivating sales teams.
- Strong financial and commercial acumen, including budgeting and cost control.
- Advanced proficiency in SAP ERP and MS Excel.
- Strong analytical and problem-solving skills, with the ability to interpret performance metrics and make informed business decisions.
- Excellent written and verbal English communication skills.
- Strong negotiation and relationship-management skills.
- Willingness to travel regularly and work overtime when required.
Key Competencies
- Strong leadership and people-management abilities.
- Highly organised, meticulous and results-oriented.
- Self-motivated, driven and deadline-focused.
- Positive, energetic and resilient under pressure.
- Excellent interpersonal and communication skills.
- Strong commercial and business management acumen.
- Customer-focused with a passion for service excellence.
- Analytical and comfortable working with performance data and KPIs.
- Strong negotiation and decision-making abilities.
- A proactive approach to identifying opportunities for growth and improvement.
What You'll Be Responsible For
The successful candidate will be accountable for:
- Achieving branch sales and contribution targets.
- Maintaining strong customer satisfaction and service levels.
- Controlling branch costs and budgets.
- Ensuring stock accuracy and effective inventory management.
- Maintaining effective debtor controls.
- Developing a high-performing branch team.
- Driving branch profitability, growth and operational excellence.
If you are an experienced sales leader with strong commercial acumen and a proven track record in managing a successful branch, we would like to hear from you.
Please note that only suitable candidates will be contacted.
Desired Skills:
- branch manager
- retail
- technical sales
