About the position
To support the Call Centre in achieving the set input and output standards. Accountable for Call Centre 's administration through quality monitoring and compilation of reports to achieve high performance and growth.
NB: This is a night shift role.
Minimum requirements (Qualifications and Experience):
- Grade 12/ Matric.
- Relevant HRD or Educational Training and Development Practitioner qualification (Advantageous).
- International Contact Centre experience.
- 1 - 2 years' experience as an Administrator.
- Proficiency in MS Office and Excel.
- Own vehicle is preferred due to international hours and seven-day operation.
- Must have experience (with the flexibility) in working international shifts from South Africa.
Key Responsibilities:
Incentives
- To collate all book and ad hoc incentives, ensuring correct employee detail and sign off for payroll. Check exclusions discipline and attendance.
- Purchase branch appliances for quarterly drives.
- Purchase vouchers for quarterly drives.
- Ensure vouchers and appliances are signed off - for auditing purposes.
- To capture the Flexi hours worked by each staff member, to ensure all data is accurate before submitting to payroll for mid-month payments.
- To collate report with hours worked for public holiday and overtime, check info and late coming sign off for payroll.
- To assist with payroll, incentive, flexi queries and benefits.
Invoicing
- To process and capture all invoices including rentals, utilities, all facilities and all branch logistics and other major suppliers via Fraxion Spend Management.
- To order stock of refreshments, cleaning, and stationery items for branch and training center weekly.
Headcount
- To ensure budgets and actuals are correct this must be verified with portfolio managers.
- Compile attendance reports for staff and management, update sick leave, annual leave, study leave, family responsibility leave.
- To collate absenteeism for the branch, update feedback from each portfolio regarding staff absenteeism and the process being followed via AIP.
Reporting
- Analyse and report on performance and strategy implementation in a clear and concise manner to various stakeholders.
Behavioral Competencies Required:
- Presenting and communicating information effectively.
- Working well with people.
- Adhering to company values.
- Coping with pressure and setbacks.
- Ability to build strong business relationships and networks.
- Delivering results and meeting customer expectations.
- Adapting and responding to change.
- Excellent Attendance in the last 3 months.
Technical Competencies Required:
- Proven ability to compile and manage data - attention to detail; data integrity management; confidentiality.
- Report writing using various MS Office applications (i.e. MS Excel, MS Word and MS PowerPoint).
- Good Negotiation Skills.
- Attention to Detail.
- Analytical Thinking.
Desired Skills:
- Support Administration
- Micosoft Suite
- Reports
- Communication
- Teamwork
About The Employer:
At Nutun we enable economic sustainability in the communities we serve by combining our unique technology, data and analytics competencies to provide a range of digitally enabled business services as a trusted partner to a global client base.
Nutun offers a range of solutions including: customer service and client experience (CX); debt collection and accounts receivable services; payroll, time and attendance, and HR solutions; customer insights and analytics; legal process outsourcing and alternative legal solutions; and back office administration.
South Africa has emerged as a favoured offshore CX location. According to the Ryan Strategic Advisory Survey, South Africa offers affordable, high-quality, deeply capable, empathetic and innovative service offerings. As a BPESA member, Nutun, with its skills and talent, is more than ready to over-deliver on these offerings.
Employer & Job Benefits:
- Medical Aid
- Provident Fund
