BPO Project Manager
Evolution Recruitment
- R35,000 per month
- Permanent Intermediate position
-
Cape Town CBD
- Posted 02 Apr 2024 by Evolution Recruitment
-
Job 2559601
About the position
Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the CBD of Cape Town through the appointment of a Senior BPO / Project Manager to oversee all functions and controls of existing and new BPO business implemented.
Minimum Requirements:
- Bachelor's Degree
- 5 + years' management experience in a BPO Centre environment
- Experience and knowledge of Customer Service within the Insurance / Medical industry
- Advanced level of English communication skills - both verbal and written
- The ability to speak a second language (Italian / German / Swedish / Danish / French) is highly advantageous
Remuneration: R35 000 basic negotiable + full medical aid + provident fund + 21 days annual leave
The primary responsibilities will include:
- Contribute to customer relationship development by building and maintaining constructive relationships with existing and new BPO customers.
- Provide solutions that improve customer experiences.
- Overseeing productivity, quality, and controls to ensure SLAs are kept.
- Ensure that performance meets customer expectations.
- Overseeing the coordination of staff availability and language requirements between the different platforms.
- Participating in onboarding of new customers and operate as the main point of contact for the commercial team at the head office.
- Participate in discussions of contractual and financial matters, and keep an overview and understanding of financial flows and balances of BPO customers.
- Actively participate in business development projects and follow international developments in fields of BPO services and travel claims services.
- Preparation of statistics and presentations for regular Monitoring Board meetings
- Actively participate in internal automation development projects when required.
Desired Skills:
- BPO
- insurance
- Call Center
- SLA management
- onboarding
Desired Work Experience:
Desired Qualification Level:
Evolution Recruitment
About the agency
Who we are
As at April 1, 2010, 24-7 Recruitment Advice cc t/a Evolution Recruitment commenced operation at our offices; based within the Colosseum Building in Century City.
Why we are successful in business!
Our mission is to build and maintain sustainable relationships offering all round value-added personalised recruitment service to our entrusted partners our clients; and through honest respectful communication advise, support, and mentor our candidates throughout their career life, and above all we strive to provide first class service 24-7.
Evolution Recruitment subscribes to various advertising job portals. We make use of a very powerful online database “Maxhire” which allows us to track every form of contact between our candidates and clients; easily generates reports, links online applications to candidates and clients.
Why do we perceive ourselves as being different?
Evolution Recruitment's processes are geared at minimising counter-offers from the first contact with each candidate. We focus on listening to the needs and ideals of our candidates as well as our clients. This has served us time and time again in securing our ability to place people with potential.
How do we achieve this?
We listen to and learn about your company and its culture in order to be of assistance in the placement of quality staff.
We are aware that we currently find ourselves in a global candidate short market and the work involved to source top candidates is far more labour intensive than ever before.
Due to the way we have strategically structured our business we are gaining access to a passive talent pool; Talent not actively looking for employment nor unhappy in their current positions; Talent, however who would consider moving for the right opportunity to further their career; An exceptionally skilled talent pool we market in to top organisations for career growth and opportunity.
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