About the position
Our client, a leading Telecommunications company based in Durban, is looking to fill the position of Bookkeeper/Collections Clerk.
Key Responsibilities:
- Debtors and creditor's function.
- Preparing and managing purchase orders.
- Capturing of supplier invoices; creating new accounts, dealing with supplier queries.
- Verifying information for supplier invoices, obtaining approvals.
- Digital Collections - manage collections processes primarily through electronic messages and batch-driven workflows.
- Process Optimization - create and refine batch processes based on past results to improve efficiency and effectiveness.
- System Management - proficiently use the customer management system and Peach Payment dashboards to extract data, run processes, and input results.
- Customer Contact - when necessary, give directive to the company's customer support teams to reach out to customers with overdue payments via electronic communication, to remind them of their outstanding balances and negotiate payment plans.
- Payment Processing - record and process payments received from customers, updating the accounting system accordingly.
- Account Management - maintain accurate customer accounts, including payment histories and account statuses.
- Reporting - prepare regular reports on collections activities, including collection rates, outstanding balances, and write-offs.
- Data Entry - input relevant data into the company's accounting system.
- Reconciliation of receipts from the bank to peach payment reports.
- Filing and other ad hoc admin tasks.
Qualifications and Experience:
- Grade 12 Senior Certificate
- Relevant Financial Tertiary Qualification in accounting
- Xero Accounting
- Pastel Evolution
- 2 - 3 years relevant experience
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office Suite, especially Excel
- Experience in debt collection or customer service is preferred
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Attention to detail and accuracy
- A persistent and results-oriented attitude
- Problem-solving: Ability to identify and resolve issues related to overdue payments.
- Negotiation: Skill in negotiating payment plans and resolving disputes with customers.
- Persistence: Willingness to follow up on overdue accounts and pursue payment.
- Empathy: Understanding the customer's perspective and providing compassionate support.
- Ethical Conduct: Adherence to ethical guidelines and regulations related to debt collection.
Key Competencies/Characteristics:
- Self-starter
- Excellent communication skills (written, verbal)
- High energy individual
- Must have a positive attitude
- Attention to detail orientated
- Proactive Nature
- Good verbal and written communication skills
- Able to work independently
- Able to work within a structured team environment
- Ability to engage at a meaningful level with the management
If you are interested in applying for this role, please send a detailed copy of your CV to [Email Address Removed]
If you have not been contacted within two (2) weeks, please consider your application as unsuccessful.
Desired Skills:
- Debtors
- Creditors
- Invoicing
Desired Work Experience:
