About the position
Booking Coordinator
Join a high-performing healthcare staffing team in a dynamic, fast-paced environment
Office-based Gardens, Cape Town | Full-time | R25,000 per month
About Our Client
Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.
The Role: Booking Coordinator
As a Booking Coordinator, you'll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.
Key Responsibilities
- Minimum 1-2 years experience in booking, scheduling, rota management, or recruitment roles
- Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients
- Match staff to open shifts based on compliance, skill set, and preferences using Logezy
- Maintain accurate shift records, confirmations, and cancellations
- Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals
- Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email
- Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting
- Manage short-notice cancellations, following escalation and 24-hour cancellation processes
- Track performance metrics using [URL Removed] and proactively identify booking gaps
About You
- 1-2 years relevant experience in bookings, scheduling, rota management, or recruitment
- Confident communicator with excellent attention to detail
- Calm, professional, and resilient when handling high-pressure or last-minute changes
- Proficient in digital platforms such as Excel, WhatsApp, [URL Removed] and ideally Logezy or similar
- Team-focused, collaborative, and proactive in problem-solving
- (Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals
- (Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes
Desired Skills:
- Booking
- Scheduling
- Rota Management
- Healthcare
- Logezy
- Maintain Shift Records
- Shift Assignment
- WhatsApp
- Calls
- Emails
- Escalations
- Monday.com
- HSC Trusts
- IR35 Checks
- NMC Registration
- Processing Of Bookings
- Telephone Skills
- Administration Customer Service
Desired Work Experience:
Desired Qualification Level:
