About the position
BILLING ANALYST – CAPE TOWN
If you’ve got a sharp eye for detail, thrive in a finance-driven environment, and know your way around complex billing — this one is for you.
We’re looking for a Billing Analyst who can handle high-volume, contract-based billing with accuracy and confidence. This is not basic invoicing. You’ll be digging into CRM data, checking contracts, handling discrepancies, and working closely with Finance, Sales, and Legal teams.
What You’ll Be Doing
- Managing the full billing cycle: preparation, invoicing, reconciliations, and post-billing checks.
- Reviewing contracts and ensuring CRM data lines up with what was actually agreed.
- Generating accurate invoices — including customised, multi-product and recurring billing.
- Applying price increases and maintaining master billing files.
- Investigating discrepancies and resolving billing issues professionally and within deadlines.
- Supporting month-end close processes and providing revenue-related inputs.
- Handling billing queries, tickets, and escalations with proper documentation.
- Assisting with system changes, migrations and UAT (user acceptance testing).
What You Bring
- 2–4+ years’ billing experience (corporate/finance/tech environment preferred).
- Strong understanding of financial processes and billing workflows.
- Excellent Excel skills – formulas, VLOOKUP/XLOOKUP, pivot tables, large datasets.
- Experience working on CRMs or ERP systems (Salesforce, Netsuite, SAP, Oracle, Sage—any major system is fine).
- Strong analytical skills and a calm, methodical approach to problem-solving.
- Comfortable handling large volumes of transactions and tight month-end timelines.
- Ability to work cross-functionally with Finance, Sales, Legal, and Support teams.
Personal Traits
- Accurate, organised, and consistent.
- Strong communicator with a no-drama approach to escalations.
- Able to work independently and own your billing portfolio.
- Curious mind — someone who questions inconsistencies and wants to fix the root cause.
Minimum Requirements
- Matric essential.
- Diploma or degree in Finance/Accounting/Business (advantageous).
- Solid billing experience (NOT just accounts admin or simple invoicing).
- Must be able to start ASAP or within a reasonable notice period.
Desired Skills:
- Billing
- Client Relations
- Contracts
- Financial Compliance
- Reporting
- SAP Customer Relationship Management (CRM)
