BI Manager

About the position

Coactivate is currently looking for a highly motivated BI Manager to join their team.

Purpose:
The BI Manager is responsible for optimising call centre performance by integrating dialling systems with data analytics. They maximise agent productivity, improve contact rates and conversion rates and the overall campaign results.

Minimum Requirements:

• Grade 12
• 3-5 years' call centre experience
• Dialler management experience
• Team Management experience
• Senior internal and external Stakeholder engagement
• Advanced Technical Proficiencies Power BI / SQL/ Excel experience essential
• Exceptional analytical, problem-solving, and reporting skills
• Clear criminal record

Key Duties:

• Oversees a team responsible for delivering reports, dashboards, and insights that support decision-making across the business
• Set priorities, manage stakeholders, and ensure data is accurate and accessible. Data Analysis & Reporting - Prepare daily, weekly, and monthly BI reports and dashboards.
• Continuous Optimization - Analyse trends and provide recommendations to improve performance.
• Collaborate with Operations, QA, Training, and Management to improve campaign results.
• Ensure data accuracy, system integrity, and POPIA compliance.
• Setup and Manage dialler strategy and configurations - Load, clean, segment, and manage calling data. Maintain dialler settings, pacing, recycling rules, and compliance standards.
• Maximise contact rates, conversion rates, agent productivity, and campaign performance.

Key Competencies

• Analytical thinking
• Attention to detail
• Problem-solving
• Time management
• Communication skills
• Stakeholder management
• Decision-making
• Planning and organising
• Ability to work under pressure
• Leadership and accountability

If you feel you meet the above criteria, please send a motivational letter along with your CV to [Email Address Removed] to apply.

Should you not be contacted within 7 days, please consider your application as unsuccessful

Desired Skills:

• BI
• Dialler management
• Power BI
• SQL
• Excel

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

CoActivate Group | Real People. Real Results. Intelligently [URL Removed] Group is a South African-born BPO and technology business with global reach. We blend people and platforms to deliver performance that scales - from outsourced contact centre services, to telecom solutions, to proprietary QA and agent management [URL Removed] portfolio includes:CoActivate BPO - customer engagement and sales, powered by real human [URL Removed] Connect & Jabba Mobile - telecom products and distribution that create access and economic [URL Removed] & AIMS - proprietary platforms that turn conversations and operations into intelligence, coaching, and [URL Removed] sets us apart? We don't just give data, we give answers. We don't just deploy people, we enable their performance. And we don't just meet targets, we drive meaningful impact for clients, customers, and communities.?? Real People. Real Results. Intelligently Driven.




- Website
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