BI Analyst
121 Talent
- Undisclosed
- Permanent Intermediate position
-
Durban (Durban CBD)
- Posted 27 Mar 2024 by 121 Talent
-
Job 2558806 - Ref BI001
About the position
Coactivate is looking for an enthusiastic and motivated individual with a professional disposition to join our winning team as a BI Analyst. The BI Analyst will be responsible for designing reports and dashboards and maintaining databases to contribute to data-based business decisions and client reporting.
- Determine Business Information requirements.
- Designing and generating reports and dashboards
- Creating, updating, and maintaining databases.
- Data mining to contribute to business outcomes.
- Identifying trends and demographics for improved business understanding.
- SQL coding to create reporting for the directory
- Communicating with campaign management and providing daily stats
- Maintaining existing reports and actioning new report requests
- Maintaining accuracy of reports repository
- Automated Client and Internal reports
The successful candidate should meet the following requirements:
Minimum requirements:
- Matric / Grade 12 Certificate
- Relevant tertiary qualification
- Proficient in MS Office (Excel - advanced)
- SQL 1+ years' experience with analytics
- Experience using SQL for report writing and data management.
- Knowledge of contact centre systems and process's
- Excellent critical and analytical thinking skills
Skills
- Analytical skills.
- Problem-solving.
- Professional
- Strong written and verbal communication
- Comfortable in a fast paced, ever-changing environment
- Strong interpersonal skills with the ability to build and maintain professional relationships.
- Outcomes orientated.
- Adaptability and flexibility in deliverables
- Able to work under pressure
If you meet the above requirements and wish to apply, please email your CV to [Email Address Removed]
Desired Skills:
Desired Work Experience:
About The Employer:
CoActivate is a full service BPO business based in Durban. We have been in business since 2010 but operated under the Likeminds Group banner. In 2018, we rebranded to CoActivate. We offer the full range of BPO services, including Inbound, Outbound, Administration, Sales & Customer Service.
121 Talent
About the agency
Our services are indispensable to those organizations, large and small, who take employment, staff development and employee satisfaction seriously. We are passionate about providing opportunity and developing people to realize their full potential. All our services are underpinned by these values.
We strive to place the right person in the right job and then, ensure their success through our long term relationship with our customers and the provision of aligned HR services and coaching initiatives. This service offering can only be achieved through close partnering with our customers, building intimate knowledge of their organizations culture and values.”
SERVICES AVAILABLE
HR Strategy Development
HR Support & Transactional Services
Talent Management Solutions
Talent Acquisition
Skills Development
Performance Management
Leadership Development & Coaching
BENEFITS OF OUR SERVICE
Clearly defined HR value proposition that drives employee motivation and performance and reduces attrition
Effective and professional recruitment processes reducing the high costs of poor employee selection.
Consistent and compliant people management processes, improving employee relations and eliminating IR risk.
Improved employee engagement through enhanced EQ awareness and aligned skills programmes.
High touch, one on one service customized to suit your organizations unique requirements.
NOTE: To ensure an effective and seamless service, 121Talent works closely with a number of associates, specializing in organizational development, Industrial Psychology, skills development, leadership development, profiling and assessment. We have all worked together for a number of years and share a similar transformational leadership philosophy.
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Job expired on 2024/04/03
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