About the position
Our Client is looking for a Barman to join their team
Location: Franschhoek
A Role Overview:
This position is responsible for delivering exceptional service and ensuring an outstanding guest experience in line with five-star hospitality standards. The role requires a genuine passion for hospitality, extensive knowledge of beverages and cocktails, and a commitment to maintaining high service levels.
Main Responsibilities:
- Provide friendly, courteous, and professional service at all times, greeting all guests warmly and professionally in accordance with five-star standards.
- Understand the sequence of service and proactively anticipate guest needs.
- Handle guest complaints and comments professionally, escalating issues to the Restaurant Manager or Manager on Duty when appropriate.
- Maintain comprehensive knowledge of the menu and wine list to offer informed recommendations.
- Ensure prompt and accurate beverage service to pool and restaurant guests.
- Demonstrate expert-level cocktail knowledge and prepare drinks upon request.
- Assist with special guest requests and accommodate non-menu items where possible.
- Restock and check the coffee station for each service/shift to ensure consistent barista operations.
- Perform cleaning duties as required, including polishing cutlery and glassware, and cleaning floors, fridges, windows, and service areas such as buffet stations.
- Light and maintain the fireplace in the restaurant and bar during winter months.
- Accurately enter transactions into the Easipos system.
- Complete shift-end cash-ups and submit for verification and sign-off by the Manager on Duty.
Experience and Skills:
- Minimum of 1 year of experience in a similar role within a five-star establishment.
- Proven knowledge of bar set-up, beverage service, hygiene protocols, and advanced cocktail preparation.
- Familiarity with operating food and beverage machinery, equipment, and tools.
- Proficiency in POS systems, preferably Easipos.
- Excellent communication skills.
- Strong guest service orientation.
Inherent Requirements:
- Matric or equivalent qualification.
- A wine certificate or mixology training is advantageous.
- Preference will be given to candidates residing in Franschhoek and surrounding areas.
Desired Skills:
- barman
- Bartender
- Mixologist
