About the position
A well established company is looking for an experienced, energetic and passionate Barista with a bubbly, flamboyant and outgoing personality to join their team.
Shortlisted applicants must be prepared to complete a practical assessment covering:
- Coffee grinder calibration and espresso extraction.
- Preparing cappuccinos, lattes, flat whites and other standard coffees.
- Milk steaming and texturing.
- Coffee machine cleaning and basic troubleshooting.
- Customer interaction and communication skills.
- Basic stock control knowledge.
The ideal candidate will combine excellent coffee-making ability with an outstanding, bubbly personality and a genuine passion for customer service.
Key Responsibilities
Coffee Preparation & Technical Skills
- Prepare excellent-quality coffees, including cappuccinos, lattes, flat whites, americanos, espressos and specialty coffees.
- Understand espresso extraction, dosing, grind size, tamping and extraction times.
- Independently calibrate and adjust the commercial coffee machine and coffee grinder.
- Dial in the grinder daily to maintain consistent coffee quality.
- Demonstrate excellent milk steaming, texturing and basic latte art skills.
- Identify and troubleshoot common coffee machine and grinder problems.
- Maintain proper cleaning and care of all coffee equipment.
Customer Service & Personality
Customer interaction is an extremely important part of this position.
- Have a bubbly, vibrant, flamboyant and outgoing personality.
- Always greet customers with a genuine, friendly smile.
- Be naturally cheerful, enthusiastic and approachable.
- Enjoy talking to customers and creating a fun, welcoming atmosphere.
- Confidently engage with customers and build relationships with regular shoppers.
- Be comfortable recommending products, introducing new drinks and promoting specials.
- Maintain a positive attitude, even during busy and stressful periods.
- Make every customer feel welcome, appreciated and valued.
- Bring personality, energy and excitement to the counter.
- Be professional and respectful while allowing their personality to shine.
We do not want someone who simply stands behind a counter making coffee. We want someone whose personality attracts customers and makes them want to come back.
Beverages & Product Development
- Prepare and serve Slush Puppie, soft serve ice cream and gelato.
- Maintain correct portion sizes and product presentation.
- Assist with introducing new products, including:
- Milkshakes and speciality shakes
- Frappés
- Iced coffees
- Flavoured coffees
- Seasonal beverages and promotional drinks
- Show creativity and initiative by suggesting new flavours, recipes and product combinations.
- Follow standard recipes and portion controls.
Stock Control & Ordering
- Conduct accurate stocktakes every Monday.
- Order stock required for the daily operation of the counter.
- Monitor stock levels to prevent shortages and unnecessary overstocks.
- Maintain appropriate stock levels based on sales and demand.
- Control the usage of coffee beans, milk, syrups, powders, cups, lids and other consumables.
- Follow proper FIFO stock rotation.
- Monitor expiry dates and product freshness.
- Minimise wastage, stock losses and unnecessary expenses.
- Report discrepancies and stock-related problems to management.
Daily Counter Operations
- Take responsibility for the overall daily operation of the takeaway coffee and refreshments counter.
- Ensure the counter is always clean, neat, inviting and properly stocked.
- Complete daily opening and closing duties.
- Maintain excellent hygiene and food safety standards.
- Ensure coffee, slush, soft serve and gelato equipment is correctly operated and cleaned.
- Ensure products are prepared consistently and presented attractively.
- Maintain quick and efficient service during busy periods.
- Report equipment faults and maintenance requirements promptly.
- Assist with guiding or training other staff when required.
Sales & Business Growth
- Actively promote the counter's products to customers.
- Encourage additional purchases through friendly recommendations and upselling.
- Suggest ideas to increase sales and attract new customers.
- Assist with product launches, promotions and seasonal offerings.
- Work towards improving sales, reducing wastage and increasing profitability.
- Show enthusiasm for expanding the counter into a more exciting beverage destination.
Minimum Requirements
- Minimum 1-2 years' practical experience as a Barista.
- Proven experience operating a commercial espresso machine.
- Ability to calibrate and adjust a coffee grinder independently.
- Strong knowledge of coffee preparation and milk steaming.
- Excellent customer service and communication skills.
- Confident, outgoing and comfortable interacting with customers.
- Basic stock control and ordering knowledge.
- Reliable, punctual and responsible.
- Ability to work independently.
- Willingness to work retail hours, including weekends and public holidays.
Advantageous Experience
- Previous experience preparing milkshakes, frappés and speciality iced beverages.
- Experience operating soft serve, gelato or slush machines.
- Knowledge of product costing and portion control.
- Experience with stocktakes and inventory management.
- Creative ideas for developing new beverage products.
Desired Skills:
About The Employer:
A well established company is looking for an experienced, energetic and passionate Barista with a bubbly, flamboyant and outgoing personality to join their team.
