About the position
Our client, a leading South African Payment Service Provider (PSP), is seeking a commercially mature and strategically driven Banking Customer Relationship Manager to join their team.
This role requires a resilient, execution-focused relationship leader with deep payments expertise and the ability to operate effectively within regulated financial environments.
Responsibilities will include:
- Managing and growing enterprise-level relationships with banking network partners to optimise transaction volumes and service delivery.
- Developing and executing joint commercial strategies aligned to business objectives.
- Leading complex, multi-party partnership engagements including negotiation with senior and C-suite stakeholders.
- Supporting onboarding and integration initiatives in collaboration with internal teams.
- Ensuring optimal settlement flows, risk alignment and payment infrastructure performance.
- Representing the client within the banking and financial services ecosystem.
- Leverage performance data and market insight to inform commercial strategy and report on partnership outcomes.
Minimum requirements:
- Relevant tertiary qualification.
- 5-8 years’ account management experience within payments, fintech, banking or large digital wallet ecosystems.
- Strong knowledge of card networks, settlement flows, risk management and payment infrastructure.
- Proven enterprise-level business development experience with the ability to engage and negotiate with senior and C-suite stakeholders.
- Established network within PSPs, acquiring banks, payment processors or financial institutions.
- Proficiency in MS Office and data analytics tools.
- Driver’s license, and the ability to travel.
- Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
General:
- We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
- Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
- Applicants must have the legal right to work in South Africa at the time of application.
- Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
- Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
- By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Desired Skills:
- Account Management
- Analytics
- Banking
- Business Development
- Client Relations
- Payments
- Stakeholder Management
