BA for Servicing Project
Paracon
- R Undisclosed
- Contract Senior position
-
Cape Town
- Posted 12 Mar 2026 by Paracon
- Expires in 34 days
-
Job 2635086 - Ref 471872639302114
About the position
Our company is looking for an individual to embarking on our most ambitious modernization journey yet. We are transforming our Servicing and Claims environments by replacing legacy systems with a world-class Microsoft Dynamics 365 (D365) ecosystem.
This isn't just a technology rollout; it's a product-led transformation. We are simplifying over a century of business logic and implementing intelligent automation to empower more than 1,000 users. As a Business Analyst on this project, you won't just be documenting requirements-you'll be a primary architect of how the company serves its clients for generations to come.
We are looking for a high-functioning Pure BA focused on Business Change. While our destination is D365, your primary value lies in your ability to navigate the complexity of our current legacy system, Sentex, and translate those needs into a modern, automated servicing journey.
Key Responsibilities:
- Process Re-engineering: Analyze and map "As-Is" processes within the Sentex legacy environment and design streamlined "To-Be" workflows that prioritize automation and user experience.
- Requirement Orchestration: Facilitate workshops with stakeholders across Servicing and Claims to elicit high-level functional requirements.
- Business Change Management: Act as the bridge between business operations and technical teams, ensuring the transition from legacy to modern stacks is seamless for our 1,000+ users.
- Domain Alignment: Ensure that the new servicing product aligns with modern Contact Center best practices and world-class customer experience standards.
- Documentation: Create high-quality business requirement documents (BRDs), functional specifications, and user stories that allow developers to build modular, future-proof components.??????
- Requirements:
- Pure BA Expertise: A minimum of 5-8 years of experience in a dedicated Business Analyst role focusing on large-scale business change and process optimization.
- Degree and National diploma Information technology
- Domain Knowledge: Solid experience in Contact Center environments and Servicing/Claims workflows (Insurance or Financial Services experience is highly advantageous).
- Legacy-to-Cloud Experience: Proven track record of working with high-friction legacy systems (specific experience with Sentex is a massive plus).
- Modernization Mindset: Ability to simplify complex, dated processes rather than just "moving them" to a new system.
- Tech Savvy: While D365 configuration skills are not required, an understanding of CRM capabilities and cloud-based architecture is expected.
Desired Skills:
- D365
- Business Analyst
- Agile
- BRD
- documentation
Desired Qualification Level:
Paracon
About the agency
Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions.
Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services.
With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management.
Resourcing
• Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward.
• Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references.
• Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels.
Talent Development
Talent Consulting
PPM (Portfolio, Program and Project management services)
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