Aviation Special Services Agent at Global Load Control (Pty) Ltd

About the position

Role description

As an Aviation Special Services Agent, you will deliver service excellence by reviewing & processing predefined special services, in line with specific processes and airline requirements while ensuring quick, accurate delivery. The Agent will be responsible for assisting with queue work, reviewing and updating the status of booked services and supporting with finalizing the status of the following special services, such as booking for animals in hold, pets in cabin, bulk baggage, bicycles, sports equipment & extra baggage.

Minimum requirements

• Customer service experience (call centre experience would be advantageous).
• Ability to work rotational shifts.
• Grade 12 Mathematics, 60% standard mathematics or 70% mathematical literacy.
• Grade 12 Geography (advantageous).
• Diploma in Tourism (advantageous).
• No experience required as training will be offered

Competencies

• Interpersonal skills
• Customer focus
• Attention to detail
• Time management
• Problem solving
• Safety awareness
• Teamwork
• Microsoft Office
• Business etiquette

Desired Skills:

• Customer Service
• Call Center Agent
• Mathematics
• Travel Arrangements
• Aviation

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

Global Load Control (GLC) forms part of the Lufthansa Group and is a leading provider of remote aviation services, specializing in centralised load control. With a commitment to safety, punctuality, and continuous improvement, GLC has earned the trust of its customers, who rely on the company for premium, tailored ground-handling services. GLC operates from two cutting-edge centers located in Cape Town, South Africa, and Belgrade, Serbia.

Employer & Job Benefits:

• Travel Allowance
• Provident Fund
• Medical Aid
• Staff Discounts