About the position
Job Overview:
Our client is seeking a proactive and detail-oriented Automation Onboarding & Support Specialist to join our team. This role is critical in ensuring the seamless onboarding, support, and maintenance of automation solutions across the organization. The ideal candidate will have a strong understanding of automation tools (e.g., Blue Prism), infrastructure coordination, and operational support.
Key Responsibilities:1. Automation Onboarding Facilitator
- Ensure understanding of operational requirements during the design phase of automation solutions.
- Initiate procurement and allocation of hardware, software, and licenses.
- Stay updated on changes to operational requirements during development.
- Facilitate system access for QA and Production phases.
- Liaise with stakeholders on infrastructure changes and manage impacts.
- Oversee license procurement, allocation, and recordkeeping.
- Verify software installations and task scheduler configurations.
- Coordinate with internal teams on virtual employee setup progress.
2. Automation Continuation Support
- Proactively manage credential validity in Blue Prism.
- Assist in setting up and maintaining Blue Prism schedules.
- Maintain records of manual credential resets.
- Facilitate retirement of virtual employees (process, infrastructure, credentials, Alfabet).
3. Automation Data Maintenance
- Review and load approved SDDs into Alfabet for RBB processes.
- Maintain Alfabet with updates and retirements; ensure process flows are accurate.
- Maintain the Automate Us database of all Virtual Employees and RPA processes.
4. Employee Onboarding Support
- Assist in setting up virtual and standard desktops (NTE and others).
- Support application setup and allocation of hardware/software functionality.
5. Incident Management
- Log incidents (INCs) according to COE standards.
- Ensure INCs are closed within a 2-day SLA.
- Assign INCs appropriately and ensure reports are pulled correctly.
6. Termination Reporting
- Run SQL queries and prepare monthly termination reports.
- Ensure reports are sent to stakeholders (e.g., Janize) by the 28th of each month.
7. MDM File Drops
- Move MDM files from drop to process folders.
- Notify business units of file processing.
- Return rejected and completed files to business the next day.
8. Controlling & Monitoring Function
- Monitor automation processes from 6:30 AM until all are started.
- Provide WhatsApp updates (6:30–8:30 AM) in the correct format.
- Identify and escalate operational issues proactively.
Personal Development & Compliance
- Demonstrate initiative in self-development and continuous learning.
- Ensure full compliance with all organization policies and training requirements.
Qualifications & Skills:
- Experience with RPA tools (e.g., Blue Prism) and automation environments.
- Strong organizational and coordination skills.
- Familiarity with SQL, Alfabet, and task scheduling tools.
- Excellent communication and stakeholder engagement abilities.
- Ability to work independently and manage multiple priorities.
Why Join Their Team?
- Be part of a forward-thinking team driving digital transformation.
- Work in a collaborative and supportive environment.
- Opportunities for growth and professional development.
Desired Skills:
- Automation Design
- Coding
- Development
- Robotic Process Automation (RPA)
- SAS
- Solutions
- SQL
