Autoglass Technician - PG Glass (Newcastle) at PG Group

About the position

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

Main job purpose

We're seeking committed individuals to uphold and exceed PG Glass Fitment Centre standards in the fitting of automotive glass. From entry-level to advanced technicians, we offer a structured career path with increasing responsibility, customer interaction, and technical expertise.

Main objectives:

Customer Experience

• Deliver professional, friendly service to both customers and colleagues
  

• Ensure quality workmanship and on-time job completion
  

• Represent the PG brand through appearance, attitude, and excellence
  

Glass Fitting & Technical Execution (Levels 1-4)

• Perform one-man fittings on various vehicle types, from standard models to advanced brands (e.g., S-Class Mercedes, Audi A6)
  

• Take full responsibility for allocated jobs
  

• Handle customer queries and payments where applicable
  

• Maintain consistently high productivity and quality standards
  

• Mentor junior technicians at higher levels
  

Logistics & Support

• Load glass precisely according to work orders
  

• Ensure safe, clean, and damage-free deliveries
  

• Obtain customer sign-off and manage COD payments
  

• Submit accurate documentation daily
  

Housekeeping, Safety & Reporting

• Uphold PG Glass image through clean attire and professional conduct
  

• Maintain tools and vehicles; report damages or faults immediately
  

• Adhere to all traffic and safety regulations
  

• Report issues, accidents, or suspected fraud to management or KPMG
  

Team Collaboration

• Support the Fitment Centre team as needed
  

• Take on leadership or supervisory roles at higher technician levels
  

Qualifications:

• Grade 12 (Matric)
  

Experience:

• 1-3 years' experience in automotive glass fitting, depending on technician level
  

Skills & Attributes:

• Excellent communication and interpersonal skills
  

• Strong focus on customer satisfaction
  

• Technically proficient and quality-driven
  

• Self-motivated, reliable, and able to thrive under pressure
  

• Valid driver's license (must)
  

• Own motor vehicle and mobile phone
  

• Willingness to travel to any Fitment Centre in the region
  

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.