Autoglass Technician - PG Glass (Louis Trichardt) at PG Group

About the position

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

Main Job Purpose

To deliver high-quality automotive glass fitment services and exceptional customer experience through professional workmanship, technical proficiency, and efficient execution of all fitment, logistics, and support activities, while upholding PG Glass standards and brand values.

Main Objectives

Customer Experience

• Deliver professional, friendly service to both customers and colleagues
• Ensure quality workmanship and on-time job completion
• Represent the PG brand through appearance, attitude, and service excellence

Glass Fitting & Technical Execution (Levels 1-4)

• Perform one-man fittings on various vehicle types, including advanced models (e.g., S-Class Mercedes, Audi A6)
• Take full responsibility for all allocated jobs
• Handle customer queries and process payments where applicable
• Maintain consistently high productivity and quality standards
• Mentor junior technicians at applicable levels

Logistics & Support

• Load glass accurately according to work orders
• Ensure safe, clean, and damage-free deliveries
• Obtain customer sign-off and manage COD payments
• Submit accurate documentation daily

Housekeeping, Safety & Reporting

• Uphold the PG Glass image through clean attire and professional behaviour
• Maintain tools and vehicles; report damages or faults immediately
• Adhere to all traffic regulations and safety procedures
• Report all issues, accidents, or suspected fraud to management or KPMG

Team Collaboration

• Support the Fitment Centre team as required
• Take on leadership or supervisory responsibilities at higher technician levels

Qualifications

• Grade 12 (Matric)

Experience

• 1-3 years' experience in automotive glass fitting (depending on technician level)

Skills & Attributes

• Excellent communication and interpersonal skills
• Strong customer satisfaction orientation
• Technically proficient and quality-driven
• Self-motivated, reliable, and able to thrive under pressure
• Valid driver's licence (required)
• Own motor vehicle and mobile phone
• Willingness to travel to any Fitment Centre in the region

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.