About the position
The Assistant Warehouse Manager will support the Warehouse Manager in overseeing warehouse operations, including receiving, storage, inventory management, order fulfilment, despatch, and production. They will help ensure efficient utilization of warehouse space, maintain optimal inventory levels, assist in cycle counts, and support adherence to safety protocols and timely delivery of goods. They will work closely with warehouse, receiving, despatch, and production team members, fostering teamwork and assisting with operational efficiency and customer satisfaction.
Roles and Responsibilities / Key Performance Areas
Procurement Support:
- Assist the procurement and production manager with administrative and operational tasks as required.
Inventory Management:
- Support planning and forecasting of inventory levels in both production and warehouse, especially finished products.
- Assist in implementing inventory control measures, including cycle counting, stock reconciliation, and inventory audits.
- Support the warehouse team in preparing for annual stock counts and ensuring accurate counting.
- Help optimize production workflow and warehouse layout under guidance from the Warehouse Manager.
- Monitor inventory levels and report usage patterns or potential issues to the Warehouse Manager.
Warehouse & Production Operations:
- Assist in supervising and coordinating warehouse activities, including receiving, storage, picking, packing, despatch, and production.
- Support the Despatch Clerk and team leader to ensure orders are dispatched accurately and on time.
- Help maintain compliance with health and safety regulations, warehouse procedures, and quality standards.
- Assist in keeping accurate records of inventory transactions, product movements, and warehouse activities.
- Support continuous improvement initiatives and help resolve operational issues under the guidance of the Warehouse Manager.
- Maintain housekeeping and labelling of products and shelves.
Quality Control:
- Support enforcement of quality standards when receiving finished stock and dispatching products.
- Assist in minimizing errors and maintaining customer satisfaction.
Team Support and Development:
- Provide guidance and assistance to warehouse, procurement, and production staff as directed.
- Foster a collaborative work environment, promoting teamwork, responsibility, and accountability.
- Identify training needs and assist in skills development under guidance from the Warehouse Manager.
Customer Service:
- Provide updates on despatch status to management and assist in responding to customer inquiries or issues related to stock or product quality.
- Help prepare supporting documentation required by customers (e.g., COA, SDS).
Technological Support:
- Assist in implementing and training staff on warehouse management systems and other technology improvements.
- Help integrate new systems into daily warehouse and production operations.
Qualifications and Skills:
- Matric Certificate
- Relevant qualification in Logistics, Operations, Warehousing, or Inventory Management
- Driver's License
- Forklift License (desirable)
- Experience in warehouse, production, or procurement roles preferred
- Knowledge of receiving & despatch procedures, warehouse operations, and inventory management
- Strong communication and organizational skills
- Dedication to safety and quality standards
- Problem-solving abilities
- Flexibility to work overtime/weekends and adapt to changing demands
Desired Skills:
- Warehouse Management
- Despatch
- Receiving
- Warehouse Management Systems
