Assistant to Head of Customer Service

About the position

A well-established company is looking for an Executive Assistant to the Head of Customer Care Service to join their team at their Durban North branch!
This role will act as a central point of contact for the department, ensuring smooth communication, efficient workflow and effective coordination of daily operations.

Key Responsibilities

• Provide administrative and operational support to the Head of Customer Service and department
• Act as the primary point of contact for internal and external queries related to the Customer Service department
• Manage and coordinate meetings, travel arrangements, reports, presentations and correspondence
• Support departmental operations, ensuring an efficient and well-organised working environment
• Assist with financial reporting preparation and verify expense claims
• Maintain accurate company records, filing systems and employee management documentation
• Coordinate office services, vendors, equipment and supplies for the department
• Support customer account management, credit applications and supplier administration
• Assist with event coordination, staff meetings and special projects
• Manage post, courier services and general administrative tasks

Key Skills & Requirements

• Strong administrative, organisational and multitasking abilities
• Excellent written and verbal communication skills
• Ability to manage confidential information with professionalism
• Strong attention to detail and problem-solving skills
• Proactive, adaptable, and able to anticipate leadership needs
• Ability to coordinate across teams and support departmental operations effectively

This role is ideal for a professional who thrives in a fast-paced environment and enjoys supporting leadership while ensuring the smooth operation of a busy department.

Desired Skills:

• Executive Assistant
• Senior Administrative Officer
• Customer Service Operations Manager
• Customer Service Operations Administrator
• Customer Service Operations Coordinator
• personal assistant

Employer & Job Benefits:

• Group Life
• Funeral Cover
• Disability
• Medical Aid
• Pension Fund