About the position
The Role: Assistant Store Manager V&A Waterfront
The Assistant Store Manager will support the Store Manager in overseeing daily operations, driving sales, and leading the team to deliver outstanding results. This role requires a proactive leader who thrives in a high-performance environment, ensuring smooth operations, strong staff engagement, and excellent customer service.
Key Responsibilities
- Support the Store Manager in daily operations and team leadership
- Assist with staff scheduling, rotations, and performance management
- Drive sales by motivating the team and monitoring KPIs and targets
- Provide mentorship, coaching, and feedback to staff members
- Maintain visual merchandising and ensure store standards are consistently met
- Handle customer escalations and resolve issues with professionalism
- Contribute to building a motivated, high-performing store team
About You
- Minimum 3 years of experience in retail management or supervisory role
- Matric certificate (essential); additional retail or management qualifications an advantage
- Strong leadership and people management skills
- Confident in handling staff performance discussions and conflict resolution
- Ability to monitor, assess, and drive KPIs and team productivity
- Excellent communication and interpersonal skills
- Detail-oriented, reliable, and proactive problem-solver
- Flexible to work shifts, weekends, and public holidays
Desired Skills:
- Management Retail
- Store Operations
- Visual Merchandising
- Store Management
- New Store Openings
- Retail operations
- Stores Administration
- Business Restructures
- Retail Team Management
- Loss Prevention
Desired Work Experience:
Desired Qualification Level:
Employer & Job Benefits:
