About the position
Introduction
At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.
As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.
Duties & Responsibilities
People Management
Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures
Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels
Manage employee relations matters, fostering a positive work environment and proactively addressing concerns
Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget
Coaching & Mentoring
Develop and implement training and facilitation programs to enhance team skills and knowledge
Mentor team members to promote career growth and adherence to operational effectiveness
Operations
Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI's)
Coordinate daily operations and implement best practice to optimise productivity and efficiency
Ensure compliance with all operational policies and procedures, maintaining high delivery standards
Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings
Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations
Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.
Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP's, policies, and procedures
Assist with daily task management of stores
Run daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues
Recruitment and hiring
Lead the hiring process for new team members (conducting assessments and interviews)
Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires
Reporting and communication
Prepare and present regular reports on operational performance, workforce metrics and areas for improvement
Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.
Desired Experience & Qualification
National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry
Previous experience within the retail environment advantageous
Previous line management experience is advantageous
Competencies
Strong leadership and team-building skills
Excellent organisational and prioritisation abilities
Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools
Strong analytical skills to assess performance metrics and implement improvements
