Assistant Lodge Manager

About the position

A beautiful 5* private game reserve in the Eastern Cape requires a suitably experienced and qualified Assistant Lodge Manager. The position is live-in and the incumbent must have their Driver's License.

Reports to the Lodge Manager

Responsibilities:

• Measure and enhance overall guest satisfaction, including managing special requests
• Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor
• Assistant the lodge manager to oversee day-to-day lodge team service operations
• Uphold and elevate the service standards provided by the lodge team
• Ensure effective supervision and management of lodge operations in the absence of the lodge manager
• Coordinate departmental teams to optimize guest service delivery
• Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
• Achieve quality improvement targets set by management
• Develop comprehensive policies, processes, and standards governing lodge team activities
• Manage cash handling to minimize variances within acceptable limits
• Maintain effective stock management
• Identify and implement cost-saving opportunities
• Maintain and ensure the upkeep of lodge equipment through preventative maintenance
• Take responsibility for the overall performance of lodge functions in the absence of the lodge manager

Requirements:

• Degree/Diploma in Hotel Management
• 3 - 5 years' experience in a 5* star establishment as an assistant lodge manager or duty manager or guest relations manager
• Driver's Licence Essential
• Proven experience in lodge management
• Good working knowledge of POS/PMS systems
• High level of attention to detail
• Strong leadership and organisational skills
• Excellent communication and interpersonal skills

Desired Skills:

• Hotel management
• Luxury
• POS
• PMS
• Five Star
• Guest service delivery
• Staff training
• Stock management
• Staff supervision
• Guest relations management

Desired Work Experience:

• 2 to 5 years Middle / Department Management

Desired Qualification Level:

• Diploma