About the position
Our Client is looking for a Assistant Lodge Management Couple to join Their team
Location: Western Cape
Overview
We are seeking a dynamic and experienced couple to join our luxury private game reserve. This hands-on opportunity is ideal for a couple where one partner fulfils the role of Field Guide, General Maintenance & Management Support, while the other oversees **Reservations, Administration & Management Support This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and delivering exceptional guest experiences.
Position 1: Field Guide & General Maintenance (Partner 1)
Key Responsibilities
Field Guiding & Guest Experience
- Conduct guided game drives and nature walks (where qualified)
- Interpret wildlife, ecology, and conservation for guests
- Ensure guest safety during all activities
- Create memorable, personalised guest experiences
Reserve & Lodge Maintenance
- Perform general maintenance of property infrastructure, vehicles, and equipment
- Carry out basic plumbing, electrical, and mechanical tasks
- Maintain reserve roads, signage, and outdoor areas
- Assist with reserve management as required
Operational Support
- Assist with guest and staff transfers and logistics
- Support lodge operations during busy periods
- Work closely with management to ensure smooth daily operations
Requirements
- Valid FGASA qualification (minimum Level 1 preferred)
- Valid driver’s licence with PDP
- Practical, hands-on maintenance skills with a solutions-driven approach
- Strong communication and guest-facing skills
- Physically fit and able to work flexible hours
- Previous lodge or reserve experience essential
Position 2: Reservations, Administration & Management Assistant (Partner 2)
Key Responsibilities
Reservations & Guest Communication
- Manage reservations, enquiries, and confirmations
- Maintain booking systems, rates, and availability
- Communicate with guests before, during, and after their stay
- Liaise with agents and tour operators
- Host guests when required
Administration & Office Management
- Handle general lodge administration and filing
- Assist with invoicing, payments, and financial administration
- Prepare reports for management
- Maintain guest records and operational documentation
Management Support
- Assist management with daily operations
- Coordinate staff schedules and logistics
- Support guest check-ins, check-outs, and special requests
- Ensure brand standards and guest expectations are upheld
Requirements
- Previous experience in reservations and hospitality administration
- Experience with Nightsbridge or a similar booking platform essential
- Strong computer literacy (email, booking systems, Excel/Google Workspace)
- Excellent written and verbal communication skills
- Highly organised, detail-oriented, and professional
- Ability to work independently and under pressure
- Luxury hospitality experience preferred
Couple Requirements
- Proven experience working together in a lodge or hospitality environment
- Strong teamwork and communication skills
- Professional, guest-focused, and adaptable
- Committed and seeking long-term placement
- Willingness to live on-site in a semi-remote environment
- Ability to work extended and irregular hours
- Valid South African work permits (if applicable)
- Position best suited to a couple without dependants
Desired Skills:
- Assistant Lodge Management Couple
- Management Support Couple
- Assistant Couple
