About the position
Assistant Front Office Manager
Location: Cape Town, Newlands
Employment Type: Full-time
Lead the guest experience from the front
Are you a passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional guest experiences?
Our client is looking for an experienced Assistant Front Office Manager to take the lead in overseeing daily Front Office operations, ensuring seamless service, high-performing teams, and smooth coordination across the hotel.
This is an exciting opportunity for a confident and service-driven hospitality professional who thrives in a fast-paced environment, enjoys leading people, and takes pride in operational excellence.
Please apply directly or send your CV to [Email Address Removed]
Your key responsibilities
Front Office Operations
- Overseeing all Front Office staff and daily operational activities
- Ensuring smooth and efficient front desk, luggage services, and guest registration processes
- Managing room availability, occupancy, and room allocations in collaboration with Housekeeping
- Ensuring personalised and consistently high levels of guest service
- Acting as a central communication point between Front Office and other hotel departments
- Providing operational support to Heads of Department
- Managing Front Office administration, reporting, and documentation
Guest Experience
- Handling guest enquiries, complaints, and requests promptly and professionally
- Building positive guest relationships and ensuring individual needs are addressed
- Monitoring and maintaining high service standards to maximise guest satisfaction
- Identifying opportunities to enhance the overall guest experience
Leadership and Team Management
- Leading, motivating, and managing a team of approximately 20 employees
- Coordinating staff schedules, shift rosters, and resource allocation
- Conducting performance management and supporting staff development initiatives
- Fostering a positive, professional, and service-focused team environment
Financial and Operational Control
- Monitoring cash handling, floats, and staff refunds
- Ensuring compliance with departmental procedures, policies, and operational standards
- Monitoring Front Office systems and processes to ensure accuracy and efficiency
- Collaborating with Security to maintain a safe and secure environment
Systems and Administration
- Utilising Opera Cloud, Micros, Microsoft 365, and other operational systems effectively
- Maintaining accurate departmental records and documentation
- Supporting reporting requirements and ensuring all Front Office administration is completed efficiently
What you’ll need
- 3–4 years’ experience in a similar Front Office or hospitality environment
- Proven leadership and team management experience
- Strong guest relations and communication skills
- Proficiency in Opera Cloud, Micros, and Microsoft 365
- Sound knowledge of Front Office operational procedures and cash management
- Strong understanding of hospitality service standards and guest experience
- Knowledge of cash handling procedures and workplace safety protocols
- Ability to remain calm, organised, and effective in a fast-paced environment
- Excellent attention to detail and strong problem-solving abilities
- A professional, service-driven approach with the ability to lead by example
Desired Skills:
- front office management
- guest relations
- hospitality
