About the position
Elevate your hospitality career by stepping into a pivotal leadership role that combines operational excellence with team development. Our client, a leading organization in the hospitality industry based in the Cape Town Southern Suburbs, is seeking a dedicated Assistant Front Office Manager to oversee daily front desk operations, ensuring exceptional guest experiences and efficient team performance within a dynamic environment. If you possess a strong background in guest relations, team leadership, and operational management, this opportunity offers a platform for career growth and meaningful contribution.
Please forward your CV to [Email Address Removed] or apply here directly.
Duties:
- Supervise all Front Office staff and daily operational activities
- Act as the central communication hub across departments
- Provide operational support to Heads of Department
- Oversee front desk, luggage services, and guest registration processes
- Manage room availability, occupancy, and allocations in collaboration with Housekeeping
- Ensure smooth day-to-day Front Office operations and deliver personalized guest service
- Handle guest inquiries, complaints, and requests promptly and professionally
- Monitor and uphold service standards to enhance guest satisfaction
- Lead, motivate, and manage a team of approximately 20 employees
- Coordinate staff scheduling, shift rosters, and resource allocation
- Conduct performance management and staff development initiatives
- Monitor departmental procedures, systems, and compliance with policies
- Oversee cash handling, floats, and staff refunds with accuracy
- Collaborate with Security to maintain a safe environment
- Utilise Opera Cloud, Micros, and other systems effectively
- Manage Front Office administration, reporting, and documentation
Requirements:
- 3-4 years of experience in a similar hospitality environment
- Strong leadership and team management skills
- Excellent guest relations and communication abilities
- Proficiency with Opera Cloud, Micros, and Microsoft 365
- Sound understanding of operational procedures and cash management
- Ability to work efficiently under pressure and adapt to dynamic environments
Familiarity with the following:
- Opera Cloud and Micros systems
- Cash handling and financial procedures
- Hospitality standards and safety protocols
Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
Take the next step in your hospitality career by applying today. Join a dedicated team committed to excellence and guest satisfaction. We look forward to receiving your application.
Desired Skills:
- Administrative
- C
- Team Leadership
- Front of House Management
- Guest Relations
Employer & Job Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
