About the position
Behavioural Attributes: Receive investigation file and identify areas that require further investigation to dispose of a complaint High level of ethics and integrity A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
OPFA seeks to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism
Request further information from parties to a complaint where requiredIdentify the need for and request expert reports in appropriate mattersEngage with parties to a complaint concerning the administrative aspects of the file/investigation.Ensure that procedural fairness requirements are adhered to
Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
Ensure all information is captured and processed on the OPFA case management system
Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
Attend to corrections on reviewed drafts
Correctly identify out-of-jurisdiction matters
Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
Assist with projects/ad hoc tasks as and when
Computer literacy (MS Word, Excel, MS Outlook)
Excellent drafting skills
Excellent verbal and written communication skills
Analytical, problem solving and critical thinking skills
Ability to manage a caseload and work under pressure
Time management
Proper record keeping
3 years experience in the retirement funds industry - administration, management, or regulationKnowledge and understanding of the appropriate legislative and regulatory frameworks
Ability to assess and investigate facts, interpret legislation, and draft legal documents
Legal research
Experience in the financial services sector will be an added advantage
Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator
Desired Skills:
- Same as above
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Degree
