Assessment Admin Manager: Undergraduate Programmes at Mancosa

About the position

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Assessment Administration Manager: Undergraduate Programmes

Duties & Responsibilities

CORE FUNCTIONS INCLUDE:

1.) Management of staff:

• Ensure that the department is fully staffed and that the Team Leader and Co-ordinators have the relevant skills to perform their duties adequately

• Ensure new staff undergo induction/ orientation and are familiar with requirements and expected levels of performance

• Ensure that the Team Leader conducts marker and moderator training on navigating MancosaConnect;

• Ensure that the Co-ordinators prepare content for the Student Induction training

• Drive a culture of life-long learning and ensure all staff continually update their knowledge, skills, qualifications and experience

• Manage and monitor performance statistics to ensure that all staff perform at the expected levels and that the department delivers on departmental objectives

• Delegate and re-allocate responsibilities where necessary to ensure that departmental objectives are met

• Oversee and advise Co-ordinators with regard to sourcing the appropriate markers/moderators in consultation with the Team Leader

• Authorise and approve markers/ moderators in conjunction with the Academic Assessment Managers

• Investigate and resolve escalated student assessment related queries

2.) Relationships & organizational climate

• Facilitate a harmonious and productive relationship between Assessment Co-ordinators and other stakeholders (markers/ moderators/ internal staff) in order to maintain an efficient work flow within the department and between departments
• Encourage staff to demonstrate the MANCOSA organizational values in all their work and interpersonal interactions
• Fostering strong relationships with the Academic Directorates and working with the Academic Managers and School Managers to drive internal academic assessment deliverables

3.) Planning & workflow:

Undertake the planning and preparation process of all assessment related functions to ensure that the department has capacity for the expected workload per semester in alignment with MANCOSA's strategic goals. This includes:

• Obtaining the assessment due dates per programme and module from the Institutional Planning Department

• Developing an annual Assessment calendar for the department and ensuring that the necessary resources are available (computers laptops, printers and printing resources, staffing, student portals and MIS)

• Overseeing the completion and verification of the ESS (OSA System Schedule) Timetable and Chief Invigilator Report (OSA Support Schedule) to ensure completeness and accuracy of information.

• Submit the approved ESS Timetable to the IT Service Provider for upload onto the student management information system

• Receiving the assessment tracker from Institutional Planning

• Oversee mechanisms to assure the integrity and security of assessment functions

4.) Reporting:

• Ensure that all relevant stakeholders are informed of the progress/ status of all assessments
• Reports generated are handed over to the respective (governance) department
• Report on daily assessment stats to relevant stakeholders (relevant departmental managers and Directors)
• Request and Receive Audit Trail Results from the IT Service Provider;
• Finalise all results for AVC board ratification;
• Collation and reporting of online summative assessment statistics;
• Request and Receive AVC Reports for Re-registration and Debtors.

5.) Data security:

Ensuring that data security relating to Assessments meets high standards. Upholding and promoting the safety and security of the physical and intellectual property of the Assessments Department at all times (e.g. file all transcripts, protect scripts, ensure all doors in the Assessments Department are locked at all times, and only authorized personnel are allowed access).

Desired Experience & Qualification

Essential qualification:

• Bachelor's Degree in Commerce, Supply Chain, Business Management or HR

Essential experience:

• 3 Years' experience as a Supervisor/ Team Leader within a higher education institution or in an administrative environment
• Essential Job Related Knowledge, Skills and Behaviour:
• Knowledge of the MANCOSA Management Information System/ Learner Management System
• Advanced level of computer literacy in Windows, database applications and all MS Office applications (Word, Excel, Outlook, PowerPoint)
• Knowledge and understanding of the assessment/ examination process at tertiary level
• Project management skills
• Leadership/ managerial skills including:

- the ability to work independently
- delegation
- performance management

• Highly developed written communication skills (business writing, email etiquette) and oral communication skills in English in order to communicate effectively with a wide variety of stakeholders
• Strong interpersonal and relationship-building skills
• Deadline driven with demonstrated organizational, prioritization and time management skills
• Able to work well under pressure
• High levels of initiative and self-motivation
• Strong analysis and problem-solving skills and a critical-thinker