About the position
Introduction
As the Area Manager, you will lead and inspire a team of store managers across multiple locations, ensuring that every store operates at its best. You'll play a pivotal role in driving store performance by championing high standards, overseeing key HR functions, and leading impactful promotional campaigns. Your expertise in finance and administration will keep operations running smoothly, while your focus on store maintenance ensures a top-tier customer experience. You'll monitor and elevate store and department performance, aligning with company goals to boost sales, service, and operational efficiency. This is an exciting opportunity to make a significant impact across your region and help shape the future of our stores.
Duties & Responsibilities
Lead and support a team of managers and Crew in the Flagship store.
Implement strategies to drive business performance to achieve target
Ensure operational efficiency and adherence to company policies
Analyze performance metrics and create actionable plans for improvement
Recruiting and managing staff
Managing stocktake planning and process
Managing of disciplinary action and ER cases
Ensuring Admin, Trade and people checks are in line with business standards
Foster a positive and productive work environment
Ensure Visual merchandise standards are adhered to in the store.
Monitors staff appearance
Monitors backup areas
Monitors new lines available and merchandise according to dispatch guidelines
Monitor total range display
Monitors store/department housekeeping standards
Monitors customer service standards adhered to
Identifies staff training needs and coaches Crew
Communicates expected standards and processes to the Manager/Crew
Provides on-the-job knowledge skills and expertise to Managers/ Crew/Supervisors
Approves store Kronos schedules
Monitors store overtime costs
Ensures promotion and display standards are adhered to
Ensures general maintenance standards are adhered to -authorises any necessary
Desired Experience & Qualification
Grade 12 (matric)/N3 equivalent/Clothing degree
5 - 8 years experience as an Area Manager - ideally within the Clothing retail sector
Knowledge of merchandising principles and fashion
Strong leadership and team building skills
Must be computer literate
SAP knowledge is an added advantage - run/analyze and interpret reports.
Competencies
Customer-centric
Strategic, innovative, and autonomous approach to problem solving
Strong retail business acumen and trader mentality
Strong and effective negotiation skills
Decision-making skills
Numerical, analytical and interpretive ability
Computer literacy
Assertive and able to communicate effectively
High attention to detail
Align with Pick N Pay values
Networking and relationship-building skills
Self-motivated and own development-driven mindset
Strong leadership and team building skills
