About the position
Main function:
Manage accounts receivable effectively by ensuring timely collections, minimizing overdue balances, and reducing bad debt. You'll communicate proactively with customers, collaborate internally to resolve disputes, and ensure compliance with credit policies - all while delivering outstanding customer service.
After training, working hybrid - 2 Days from home, 3 Days from the office in Centurion
Duties
- Manage customer queries and chase payments in a timely, professional manner while delivering tier 1 service to internal and external stakeholders.
- Drive INTERNATIONAL collections, including risk management, sending invoices and statements, and calling customers in line with collection processes.
- Partner with the local Sales team to support negotiations and escalate queries with the goal of reducing aged receivables.
- Deliver accurate, timely reporting including cash collection forecasts and manage all unallocated/unidentified credits.
- Drive targeted AR reductions and improve controls, helping achieve monthly bookings, billing, and collection targets.
- Foster excellent working relationships across stakeholders - always placing the customer at the center of decisions.
Requirements
- 1 Year minimum in International B2B / O2C credit control is essential.
- Detailed knowledge collections, debtor management, and various payment methods and channels.
- Strong communication and relationship-building skills.
Desired Skills:
- Collections
- hybrid
- Debtors
- Customer Care
- cash collections
- Accounts Receivable
