Technical Support Engineer Graduate at Parvana Recruitment
Parvana Strategic Sourcing
- R Undisclosed
- Internship position
-
Cape Town
- Posted 24 Apr 2025 by Parvana Strategic Sourcing
-
Job 2608615 - Ref 448937000100587
About the position
About our client:
Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team to drive results, foster innovation, and contribute to a culture of inclusion and opportunity. Join our client on a 12-month graduate program designed to kickstart your career.
What you will be doing:
- Deliver technical support to customers through multiple channels, including phone, email, and chat.
- Work together with customers to troubleshoot and resolve product and service-related technical issues.
- Keep a record of customer interactions and resolutions for future reference.
- Partner with senior engineers to resolve complex issues when needed.
- Collaborate with team members to identify and resolve recurring issues.
- Contribute to our knowledge base by creating and maintaining helpful articles.
- Participate in training sessions to enhance your skills and product knowledge.
- Ensure a consistent customer experience by adhering to established support procedures.
What our client is looking for:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a desire to provide exceptional service.
- Willingness to learn and adapt to new technologies.
- Ability to manage time effectively and prioritise tasks.
- Experience with ticketing systems or CRM software would be beneficial.
- Familiarity with remote desktop support tools.
- Basic knowledge of operating systems (Windows, macOS, Linux).
- Understanding of cloud computing concepts.
Work Type:
- Hybrid with 3 days in their Cape Town or Centurion office
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Graduate
- IT Support
- Hardware
Parvana Strategic Sourcing
About the agency
We are a recruitment company specialising in IT, telco & Finance with offices in South Africa and the United Kingdom. We are a highly skilled team that endeavours to provide a personal, efficient and value add service.
PARVANA is Persian for butterfly.
An unusual name for a recruitment agency perhaps, but we like to think it will stick with you next time you think about new opportunities.
At Parvana, we pride ourselves on our ability to not only assist our clients who are trying to find the best talent, but to guide and offer advice to our candidates who are looking for a new career.
That’s why when any executive or high profile employee is looking for a new career, they head directly to Parvana - and so should you.
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