About the position
Application Support Specialist - STARLIMS (LIMS)
We are looking for an experienced Application Support Specialist with strong expertise in STARLIMS (Laboratory Information Management System) to provide high-level application support, maintenance, and troubleshooting services. The ideal candidate will have a solid technical background and experience in system upgrades, configuration, and performance tuning within an enterprise environment.
Key Responsibilities:
- Provide end-to-end support and maintenance for STARLIMS, ensuring high availability and optimal performance of the system.
- Install, configure, and upgrade STARLIMS and related software components as required.
- Respond to and resolve user support calls and incidents in a timely and effective manner.
- Document system configurations, support procedures, and standards; ensure regular review and updates.
- Prepare systems and documentation for internal and external audits; address and resolve audit findings.
- Manage user access and application security including roles, privileges, and user provisioning.
- Monitor application performance and perform tuning and optimization as needed.
- Participate in planning, designing, and implementing system changes and enhancements.
- Provide technical troubleshooting and consult with internal development teams and stakeholders.
- Act as the technical liaison with vendors and manufacturers for advanced issue resolution.
- Handle patch management, version control, and ensure systems remain up to date.
- Support project delivery in alignment with scope, deadlines, and objectives.
- Maintain a high level of availability for production support, including after-hours support when required.
- Perform fault finding, root cause analysis, and proactive issue resolution.
Required Skills & Experience:
- Minimum 5-6 years of experience in application support, with at least 3 years working specifically with STARLIMS.
- Strong understanding of system installation, configuration, and upgrade processes.
- Experience in user support, documentation, and compliance standards.
- Proficient in application security, user role management, and privilege assignments.
- Skilled in troubleshooting, root cause analysis, and performance tuning.
- Experience with patch management, version control, and vendor engagement.
- Solid communication skills and ability to work effectively in cross-functional teams.
- Experience working in a regulated environment (e.g., healthcare, laboratory, pharma) is advantageous.
- Willingness to provide 24x7 support as needed.
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certifications or training in STARLIMS or relevant LIMS platforms are a plus.
- Knowledge of SQL, Windows Server, and system monitoring tools is beneficial.
Location:
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If you're a proactive, detail-oriented professional with a passion for delivering high-quality application support in a fast-paced environment, we encourage you to apply. - Kivara Rajgopal on [Email Address Removed] or via [Phone Number Removed];
Desired Skills:
- Starlims
- LIMS
- Patch Management
- Version Control
Desired Qualification Level:
