About the position
Reverside is an established IT services provider focused on delivering high-quality Software Development, IT Resourcing, Digital Transformation, and Systems Support solutions. We are always looking for skilled Application Support Specialist professionals to join our growing team and contribute to innovative technology projects across various industries.
Key Responsibilities:
- Provide 2nd & 3rd line application support for transactional banking systems
- Support Host-to-Host (H2H), APIs, online banking and internal banking platforms
- Incident, problem, and change management (including war rooms for major incidents)
- Root cause analysis, system debugging, and defect tracking (JIRA)
- UAT, QA testing, release validation and post-implementation support
- Stakeholder management across business, IT, risk, compliance, and clients
- SLA management and client communication during outages
- Risk, audit, and compliance adherence (POPIA, internal controls)
- Process documentation, reporting, and knowledge sharing
- Participation in projects, regulatory changes, and system enhancements
Technical Skills- Application support experience in banking / financial services
- Strong understanding of Transactional Banking systems
- Host-to-Host (H2H) channel support (including APIs)
- SQL skills for log analysis, data extraction, and troubleshooting
- Log reading & diagnostics (e.g. SQL logs, Graylog, Syslog, network/firewall logs)
- Incident & problem management (2nd / 3rd line support)
- UAT & functional testing experience
- Understanding of financial flows through banking systems
- Ability to work with large data sets and interpret system behavior
- Change and release management support
Business & Domain Skills - Working knowledge of banking products and channels
- Understanding of risk management, audit, and compliance
- Knowledge of regulatory environments impacting banking
- Ability to assess client impact and business risk during incidents
- Strong documentation and reporting capability
Core Soft Skills - Strong analytical and problem-solving skills
- Excellent verbal & written communication (technical ? non-technical)
- Stakeholder & relationship management (internal & external)
- High attention to detail
- Ownership and accountability
- Ability to work under pressure and manage multiple priorities
- Teamwork and collaboration
- Ethical judgement and professionalism
- Adaptability to change and flexible working hours
Qualifications & Experience (Mandatory)- Relevant degree in IT / Computer Science / Information Systems
- Application support
- Technology support
- Service delivery (preferably within a bank)
Desired Skills:
- Application Support (Bank
- Transactional Banking Sys
- H2H & API Support
- SQL
- Log Analysis (Graylog
- Sy
- Incident & Problem Manage
- UAT & Functional Testing
About The Employer:
Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarter in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300+ consultants, serving more than 40+ active clients [URL Removed] - [URL Removed] - [URL Removed]
