Application Support Analyst

About the position

We are seeking a highly skilled Application Support Analyst to join our IT team In Port Elizabeth, Eastern Cape.

In this role, you will provide operational support, maintenance, and enhancements for business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools.

Key Responsibilities

• Monitor and maintain the performance of business applications and platforms.
• Troubleshoot and resolve application issues, driving root cause analysis to minimize downtime.
• Support integrations with enterprise systems (e.g., HRIS, CRM, Active Directory).
• Collaborate with vendors and development teams for issue resolution and feature enhancements.
• Maintain system documentation, compliance records, and disaster recovery plans.
• Manage user accounts, permissions, and access controls.
• Administer course creation, enrollment rules, and notifications on LMS platforms.
• Provide training and support to power users and business units.
• Customize platform features using HTML, CSS, and vendor tools.
• Generate ad hoc and scheduled reports for compliance, performance, and usage.
• Analyze data flows and identify opportunities for automation and optimization.
• Identify and implement process and system improvements.
• Participate in cross-functional projects and coordinate resources.
• Ensure alignment with IT strategy and business objectives.

Requirements

• Bachelor’s degree in HR, Education, Business Administration, Computer Science, or a related field, or equivalent experience.
• Minimum 3 years’ experience in Learning and Development (Docebo LMS preferred) or business application support.
• Proficiency in HTML, CSS, scripting, and debugging code.
• Familiarity with ITIL practices and software development lifecycle.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proficiency in Office 365 (Excel, Teams, SharePoint), Workday HRIS, CRM systems, and helpdesk ticketing applications.
• Excellent communication and customer service skills.
• Ability to present ideas clearly to business stakeholders.
• Experience in technology, supply chain, logistics, or freight forwarding industries is a plus.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.
• Ability to manage multiple projects while maintaining day-to-day operations.


How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: [Email Address Removed].com or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve [Email Address Removed]
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Desired Skills:

• Application Support Analyst
• Application Support Analyst
• Application Support Analyst