About the position
A global force in logistics covering all modes of transportation, including contract logistics and other sophisticated and digital-driven supply chain solutions is seeking an Application Support Analyst who will be responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools.
Responsibilities:
- Application & System Management
- Monitor and maintain the performance and stability of business applications and platforms.
- Troubleshoot and resolve application issues, performing root cause analysis to minimize downtime.
- Support system integrations (e.g., HRIS, CRM, Active Directory).
- Collaborate with vendors and development teams for issue resolution and feature enhancements.
- Maintain system documentation, compliance records, and disaster recovery plans.
User, Course, & Platform Administration- Manage user accounts, permissions, access controls, and enrollment rules.
- Administer course creation and notification systems within the LMS and other platforms.
- Provide training and support to power users and business units.
- Customize platform features using basic web technologies (HTML, CSS) and vendor tools.
Reporting & Optimization- Generate scheduled and ad hoc reports for compliance, performance, and usage metrics.
- Analyze data flows to identify opportunities for automation and system optimization.
- Present data-driven findings and recommendations to stakeholders.
Process Improvement & Project Coordination- Identify and implement process and system improvements in alignment with IT strategy.
- Participate in cross-functional projects and coordinate resources effectively.
Minimum Requirements:
- Bachelor’s degree in a related field (e.g., Computer Science, HR, Business) or equivalent work experience.
- Minimum three (3) years of experience in Learning & Development, Docebo LMS, or business application support/administration.
- Proficiency in basic web technologies (HTML, CSS, scripting) and debugging code.
- Familiarity with ITIL practices and the software development lifecycle.
- Proficiency with Office 365 (Excel, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications.
- Advantageous: Experience in the technology, supply chain, logistics, or freight forwarding industries; coding/development qualifications.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [Email Address Removed].com
Desired Skills:
- Application Support Analyst
- Application Support Analyst
- Application Support Analyst
