Application Support Analyst

About the position

My client based in Bellville (Northern Suburbs) is currently looking for an Application Support Analyst to join them on a fixed term contract

IT / Finance

Responsibilities

• Performing impact assessments on BAU changes and support requests received from business, clients and vendors
• Gathering information and analysing user requirements for business process improvements and system enhancements
• Writing business and functional specifications for business process and/or system enhancements
• Engaging with outsourced partners to complete requirement specifications and impact assessments
• Integration analysis, data analysis, dash-boarding and reporting specifications
• Perform analysis to compile detailed specifications that covers client and system setup requirements for migration onto and off the investment platform
• Engage with Project Business analysts in order to provide post-project implementation support to business and to define the support mode
• Support, analyze and respond to business requests that relate to BAU issues and project implementations
• Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off
• Facilitate regular forums where the backlog of work is prioritized by key stakeholders
• Participate in formal application change control processes
• Participate in formal incident management processes with both internal and external (Outsourced) teams
• Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process
• Coach and Train members of the IT support team as part of the Cross-Skilling initiative

Experience

• Matric and Relevant IT tertiary qualification
• A formal Business Analysis certification
• Minimum of 5 years' experience in a similar role
• Collective Investment Schemes experience is essential
• Experience in Microsoft Dynamics 365 -CRM would be beneficial
• BI experience would be beneficial
• Experience in System Analysis and Design would be beneficial

Competencies

• Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential
• Ability to write SQL queries to an intermediate level
• Ability to perform process mapping and design
• Ability to compile test plans and test cases
• Ability to transfer knowledge to users, trainers and peers
• Strong facilitation skills for meetings, workshops and forums
• Ability to package and present analysis with recommendations to management and executive teams
• Strong working knowledge of API integrations
• Strong attention to detail
• Proactive approach
• Customer Focused
• Cultivates a culture of Innovation
• Ability to frame problems and develop solutions aligned to strategic objectives
• Ability to work in complex, changing environments
• Collaborates
• Being Resilient
• Drives results
• Ability to perform well under pressure
• Willingness to learn new systems

If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review

Desired Skills:

• Application Support
• User Support
• Application Support Software
• Application System Support
• Application Support Management
• Business Analysis
• Systems Analysis
• SQL Application Support
• Investments