Application Service Portfolio Manager

About the position

A vacancy exists for an Application Service Portfolio Manager for the Renal and Oncology Supplementary Services based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. The successful candidate will be responsible for ensuring that the Radiology & Nuclear services are being effectively delivered at the operational level to meet the required business outcomes. Play a role in planning and implementing enterprise IT Systems to improve cost effectiveness, achieve stability and service quality. The successful candidate will need to be a strategic thinker with business acumen who can quickly understand complex business operating models. This role will be required to develop working relationships with key stakeholders and lead cross-functional teams in developing the strategy for the Renal and Oncology Application services capability.

Delivery of IT Services in the following functional areas:

• Service and Support Strategy
• Support Management
• Incident Management
• Problem Management
• Configuration Management
• Service Management
• Continuous improvements
• All Technology Support Services
• All Application Support Services
• Vendor Management

Requirements:

• 5 to 8 years of experience within IT at either management/leadership level
• Diploma or Bachelor's degree in IT related studies or equivalent
• A Clinical qualification will be advantageous.
• 8+ years' experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organisation.
• Exposure to managing and implementing Human Resource applications will be an advantage.
• 4-6 years' experience with business process modelling tools
• 3-5 years Involvement in Contract negotiations with Vendors and service providers
• Knowledge of Service Delivery and Service Support disciplines as defined under ITIL.
• Specialist knowledge in developing and maintaining ITIL policies and procedures.
• Demonstrable experience in managing Service Delivery in an outsourced environment.
• ITIL certified.
• Significant experience of multiple vendor management and contracts
• Experience in defining and monitoring SLA's.
• Understanding of an IT Strategy and implications for infrastructure
• Able to work to tight deadlines and produce solid work that is both correct and to a high standard.
• Understanding of technical architectural issues
• Ability to demonstrate a sound level of understanding across a broad range of technical subjects and be able to apply this knowledge to customer's specific requirements.
• Strong process background and a proven track record in implementation and enforcing processes.

Desired Skills:

• -
• Problem-solving
• analysis and judgement
• - Building relationships
• - Customer responsiveness
• - Motivating and developing people
• - Creative and innovation thinking
• - Drive & energy
• - Excellence orientation
• - Ethical behavior

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree

About The Employer:

- Reviews incident data to analyze assigned problems.
- Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
- Assists with the handling of major incidents and identifying the root causes.
- Identifies trends and potential problem sources (by reviewing Incident and Problem analyses)
- Coordinates meetings to resolve problems.
- Follows up issues and progress with problem owners where necessary.
- Enable and champion an IT service culture.
- Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives.
- Create and maintain the catalog description of existing services offered by Life IM
- Manage project and tasks assigned to IT Operations from planning to delivery.
- Ensure requirements for Projects/Tasks are documented and signed off.
- Ensure required documentation and approvals are in place before deployments/changes.
- Audit production infrastructure quarterly and take corrective actions to ensure stability.
- Ensure appropriate OLAs/SLAs in place to support any new services.
- Analyze and review actual service performance against SLAs and OLAs
- Review third party underpinning agreements where necessary
- Review SLA targets and metrics where necessary
- Review OLA targets and metrics where necessary
- Provide leadership, vision, and direction to the Enterprise Applications capability within a global context.
- Accountable for the provision of policy, process, and internal standards together with supporting documentation, templates and checklists relating to the planning, design, development, configuration, and implementation of business application services (i.e., ERP, HRIS, CRM, Legal, Process Architecture, Integration etc.)
- Function as a strategic and tactical partner who listens to understand the requirements of cross functional teams and lead the development, design, implementation, and operations relating to enterprise application services
- Develop and control the annual operating and capital expenditure budget to ensure it is consistent with the strategic objectives and aligned to the plan.
- Implement and manage Application Services in accordance with governance, compliance, and quality policies and standards.
- This role is accountable for driving technology scoping, evaluation, selection, and implementations.
- Understand business and systems processes to enable fit for purpose technology solutions.
- Hires and evaluates the performance of direct reports and provides ongoing coaching and staff development.
- Create a culture of continuous learning where the current and future technology trends are well understood to guide the technology requirements of the business.
- Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities.
- Manage and deliver small continuous changes within agreed scope, budget, and quality.
- This role will also be accountable for designing reusable solutions that are optimized to deliver a predictable total cost of ownership (TCO)



Strategy & Planning