About the position
Background:
- Wits - Rehabmatters purpose is to provide specialised therapy to people and their families, inspiring them to reach their optimum individual recovery and quality of life
- Our value system at MH&P places people and their quality of life at the very centre of our interventions
- Our philosophy, that ‘Life is Meant for Living’, guides our thinking, as well as our assessment and interventions, to ensure that they are meaningful and person-centred
About Us:
- At Wits - RehabMatters we specialise in multi-disciplinary physical rehabilitation for adults
- We place our patients and their families at the centre of the rehabilitation journey and aim to restore their identity and enable the fulfilment of their life roles
- We are a team of Physiotherapists, Occupational Therapists and Speech Therapists whose goal is to provide continuous care along the rehabilitation journey from acute treatment to outpatient therapy, and beyond into the community and the workplace
- Our dedicated Physiotherapy team empowers patients on their recovery journey, focusing on enhancing independent living, developing adaptive strategies, and helping them regain the ability to engage in meaningful activities, ultimately improving their overall quality of life
Main purpose of the job:
- Wits RehabMatters is seeking an experienced and results-driven Physiotherapy
- Debt Collector to support the collection and recovery of outstanding accounts within a multidisciplinary rehabilitation practice
- The successful candidate will be responsible for managing allocated debtor books, liaising with patients, medical schemes, and other stakeholders, resolving account queries, and ensuring collections are performed professionally, ethically, and efficiently
- This is a hands-on debt collection role with no management or supervisory responsibilities
- Experience in an ALLIED DEBT COLLECTION environment is an essential requirement for this role
- COIDA debt collection experience preferable
Location:
Key performance areas:
- Manage and collect outstanding debt from allocated debtor books
- Follow up on overdue accounts with patients, medical schemes, insurers, and other relevant stakeholders
- Investigate, resolve, and document account queries and payment disputes
- Maintain accurate collection records and notes on the practice management system
- Negotiate payment arrangements within approved guidelines
- Monitor debtor ageing and prioritise collection activities accordingly
- Assist with reconciliations, collection reporting, and cash collection targets
- Escalate complex or high-risk accounts to management when required
- Communicate professionally and courteously while maintaining positive patient and stakeholder relationships
- Ensure compliance with all applicable healthcare, privacy, and debt collection requirements
Required minimum education and training:
- Grade 12 / Matric
- Previous experience working on a healthcare debtor management or billing platform (e.g. Elixir, Synchramed, or similar)
- Strong computer literacy, including Microsoft Excel, Word, Outlook, Teams, and cloud-based platforms
- Advantageous:
- Relevant qualification in debt collection, healthcare administration of related field
- Experience collecting on COIDA and RAF debt
Required minimum work experience:
- This is a DEBT COLLECTION role and not a FINANCE role
- Only applicants with 3+ years experience in debt collection for physiotherapy, allied or medical companies will be considered
- Demonstrated experience managing medical aid, patient, and third-party debtor accounts
Desirable additional education, work experience and personal abilities:
- Full-time, office-based position requiring attendance from 08:00–16:00
- Strong attention to detail and accuracy
- Professional communication and interpersonal skills
- Self-motivated, resilient, and able to work well in a team of debt collectors
- Strong organisational and time-management skills
- Shortlisted candidates must be available for an in-person skills assessment and psychometric assessments
TO APPLY:
- Only if you meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV and cover letter (maximum one page) that clearly states which vacancy you are applying for and a statement in your email confirming previous medical/ allied debt collecting experience
- Please Apply Online and complete your registration via our website to enable and protect you as a candidate, and to accept the new POPIA terms and conditions
- This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL
- However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market
- Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position
- Wits Health Consortium will only respond to shortlisted candidates
- Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful
- Closing date: 17 July 2026
- Note: No CV will be accepted after the closing date
Please note:
- WHC, in accordance with its Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto
- AJ Personnel is only responsible for advertising and the response handling on behalf of their client Wits Health Consortium
- AJ Personnel does not have any salary or other information regarding the position
Desired Skills:
- Debtors Management
- Billing Platform
- Computer Literate
- COIDA
- RAF Debt
- Reporting
- Debtors Qualification
Employer & Job Benefits:
- Target-incentive scheme and Medical Aid
