Agent: Client Care at Capitec

About the position

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what the job is about and complete a short assessment please click here

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.


• To provide support to all clients making use of Capitec Bank's Internet Banking and Mobile Banking services.

Experience

Minimum:

• 1 - 2 years inbound contact centre


• Customer service experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  

Qualifications (Ideal or Preferred)

• n/a
  

Knowledge

Minimum:

• Call centre processes and procedures


• Customer care and service protocol

Skills

• Communications Skills
  
• Problem solving skills
  
• Telephonic / Call skills
  
• Attention to Detail
  

Competencies

• Achieving Personal Work Goals and Objectives
  
• Delivering Results and Meeting Customer Expectations
  
• Working with People
  

Conditions of Employment

• Clear criminal and credit record
  
• Willing to work regular shifts or weekends or rotational standbys
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.