ADVISOR SERVICE ADMINISTRATOR at Competent Candidates

About the position

A well known Company within the Financial Services Industry is looking for someone that can fulfill the following:

Formal Education:

• Matric

Experience:

• This position requires at least 2 years working experience in an administrative support role in the financial services industry. The work includes process driven routine work with a lot of direct contact with various divisions and financial advisors. The ability to communicate freely and fluently is essential.

Knowledge:

• Fluent in English and Afrikaans (speak, read & write)
• Excellent knowledge of MSOffice (Word, Excel and Outlook)

Onboarding:

• Provide administrative assistance with:
  
  • the Due Diligence process in line with the standard operating procedures
  • the Pre Take-on process in line with standard operating procedures
  • the Post Take-on process in line with standard operating procedures
  • compliance requirements to compliance division
  • Obtain complete client lists, ensure import process on Commsplit is done
  • the client communication process to clients with the marketing division (content, deadline and feedback)
  • Provide weekly feedback to HOD
  
  

Transfer and data recon Process:

• Provide administrative assistance with:
  
  • Internal and external client and commission transfers in line with the standard operating procedures
  • Book acquisitions (administrative support in line with the operating procedures)
  • Verify completeness of transfers forms and follow-ups on any outstanding requirements
  • Send detailed feedback to the relevant divisions on regular basis regarding the progress
  • Provide weekly feedback to HOD
  
  

Resignation Process:

• Provide administrative assistance with:
  
  • Resignations process in line with the standard operating procedures
  • Liaise with all relevant departments regarding deadline dates, content, communication, closure of systems and delivery
  • Request client lists from MIS/Commissions for preparation of communication and transfer purposes
  • Manage, update and implement changes to documents to ensure document integrity
  • Manage advisor folders on Sharepoint/Commsplit
  • Manage the Resignations register (to be updated and maintained on a regular basis)
  • Provide weekly feedback to HOD
  
  

General:

• Attend to all advisor enquiries with correct, quick and efficient support, in line with the SLA deadlines
• Manage the Tax directive process as per the standard operating process
• Arrange/courier business cards and marketing material as needed and manage the Invoicing allocations process
• Liaise with advisors and business development on a regular basis related to queries, BC updates and lists required
• Assist with general and special projects as and when required
• Attend to any divisional support activities as may be required and requested from the head of your division

Desired Skills:

• ADVISOR
• SERVICE
• ADMINISTRATOR