ADMINISTRATIVE ASSISTANT at HR Options

About the position

Your National Senior Certificate (Grade 12 / Matric) NQF 4, Excellent knowledge of English and Afrikaans (speak, write, read, understand) and Experience in:

• Administrative, Receptionist, and front office role;
• Customer service and telephone etiquette; and
• Financial services, medical scheme knowledge or related administrative environment

will enable you to:

Client Interaction & Administration:

• Regular interaction with clients, colleagues and management to ensure the effective delivery of administrative requirements within a specified framework.
• Ensure that client documentation is in compliance with FICA & FAIS legislation
• Scheduling meetings for Specialist Health Care Advisor and organizing diary
• Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
• Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database
• Written communication/confirmation to clients or service providers

People & Operational Support:

• Efficient operation of the switchboard - answering all incoming calls promptly and politely; assessing caller’s requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
• Communicate with a variety of individuals on all levels.
• Work effectively in a team and as an individual.
• Facilitates the smooth running of the reception and office maintenance.
• Attending to the setting up of the office at start of business and shut down at close.
• Responsible for managing all outgoing and incoming couriers, receiving and cross checking goods upon delivery. 
• Dealing with correspondence, complaints and queries.
• Encourage a healthy and productive work environment and monitor office safety.
• Co-ordinate and monitor office cleaners’ day-to-day responsibilities.
• Monitor stock and order office supplies (beverages and cleaning material).
• Arranging couriers.

Desired Skills:

• ADMINISTRATIVE
• ASSISTANT
• FRONT DESK