About the position
JOB DESCRIPTION
The Administration Manager is responsible for supporting the store manager in providing exceptional leadership to the store team, ensuring operational excellence, fostering high motivation and commitment, effectively managing tasks and priorities, implementing merchandise and visual principles, and driving performance through key performance indicators
Key Responsibilities:
- Floor Management: Oversee day-to-day operations on the floor, ensuring efficiency and compliance with company standards.
- Plan, monitor, and adjust shift schedules to meet operational requirements.
- Ensure team members follow assigned schedules, addressing deviations promptly to maintain productivity.
- Assisting the Store manager with Stock take & store administration.
- Monitor and analyse stock movement within the store.
- Implement risk management procedures, which mitigate stock losses and Shrinkage.
- Ensure compliance of all administration, systems and reporting procedures.
- Monitor and controller cash or transactional activities to ensure process is followed.
- Extracting store report to analyse store turnover and stock performance.
- Organise and maintain in store filing systems.
- Uphold in store safety and security procedures.
- Process Customer transactions via active retail system (POS) - Identifying Customer needs through professional engagement and communication.
- Establish Customer loyalty, by promoting cash reward programs.
- Take initiative to improve Customer experience and satisfaction.
- Adhere to visual Merchandising principles and follow housekeeping procedures.
- Continuously take on opportunities to develop your own selling skills and product knowledge.
- Work within a team to meet sales target and implement store objectives.
Qualifications & Experience:
- A Grade 12 qualification.
- Must have a minimum of 3 years retail or admin experience.
- Must have a passion for excellent Customer services and sales environment.
Skills:
- Ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- Outstanding leadership, interpersonal and communication skills.
- Strong organizational, administration and planning skills.
- The ability to take initiative.
- A high level of attention to detail.
- Strong verbal communication and interpersonal skills.
- Ability to work collaboratively with a diverse team to achieve common goals.
- Flexibility to adapt to a dynamic and fast-paced retail environment.
- Figure and admin orientated.
Behaviours: - Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
- Develops Talent - identifies, nurtures, and supports the growth of individuals within the organisation.
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
Since the opening of our first store, @home has been redefining the homeware landscape with a unique blend of luxury and functionality throughout the home. Our vision is clear: to create spaces that inspire, comfort and delight, a place where you can truly imagine more. Our commitment to innovation drives us to constantly push the boundaries of what's possible, introducing new concepts, and staying ahead of the curve. From contemporary and exquisite furniture finds to elegant décor and accessories, @home is a celebration of quality, comfort and timeless style.
