Administration Call Handler

About the position

Administration Call Handler

Join a specialist construction-focused team working remotely on UK hours

Administration, Quotes, Call Handling | Remote South Africa | R17 000 - R25 000

About Our Client
Our client is a well-established business in the construction sector, with a focus on ventilation systems, energy assessments, and compliance with building regulations. They combine technical expertise with customer-focused service, delivering accurate estimates and professional guidance to clients across the UK. With a supportive and flexible remote working culture, the company is committed to staff development and long-term growth.

The Role: Administration Call Handler
This role is designed for a highly organised and detail-focused individual with construction experience. The position combines administrative support, call handling, and the preparation of quotations, requiring excellent communication and accuracy in managing client interactions. You will be working remotely on UK hours and will play a key role in ensuring smooth business operations and customer satisfaction.

Key Responsibilities

• Answer and manage incoming calls from customers in a professional and helpful manner
• Prepare and issue accurate quotations using drawings, specifications, and supplier information
• Support the ventilation estimating and SAP assessment processes with administrative tasks
• Maintain accurate digital records of estimates, quotations, and client communications
• Assist colleagues and management with reporting and general administrative duties
• Ensure all customer queries are handled efficiently and escalated where necessary
• Remain flexible and support wider business needs outside core duties when required

About You

• South African citizen with previous experience in the construction sector
• Strong administrative and call-handling background
• Proficient in Microsoft Office, particularly Excel
• Excellent communication skills with the ability to explain technical details clearly
• Highly organised, accurate, and able to manage multiple priorities remotely
• Customer-focused with strong problem-solving abilities
• Flexible, proactive, and willing to support the wider team

Desired Skills:

• Excel
• MS Office
• Inbound Calls
• Quotations
• SAP
• Estimates
• Admin

Desired Work Experience:

• 1 to 2 years

Desired Qualification Level:

• Diploma