About the position
We are looking for a detail-oriented, proactive Admin / Junior Project Coordinator to support our fibre installation and infrastructure projects. This role bridges the gap between technical teams, customers, and suppliers - ensuring that projects move efficiently from feasibility through to completion.
The ideal candidate is highly organized, has strong Excel and data-tracking skills, and can communicate clearly and professionally with both internal teams and clients.
Key Responsibilities:
Project Administration
- Coordinate day-to-day activities related to fiber installation and infrastructure projects.
- Track project progress from feasibility through installation and sign-off.
- Maintain up-to-date project dashboards and progress trackers in Excel or SharePoint.
- Prepare and circulate daily/weekly project status reports.
- Maintain documentation, permits, and handover files for each project [URL Removed] Communication
- Update customers on project status, expected timelines, and any delays.
- Send professional, well-written emails and ensure consistent follow-up.
- Act as the first point of contact for queries related to scheduling, progress, or [URL Removed] & Quoting
- Request and process network feasibilities from fibre providers.
- Prepare and issue customer quotations based on provided templates and rates.
- Liaise with suppliers and contractors to confirm pricing, timelines, and resource [URL Removed] & Financial Tracking
- Capture completed projects and prepare invoices for billing.
- Assist with supplier purchase orders and job costing.
- Reconcile job data between quotes, installations, and [URL Removed] & Data Management
- Maintain accurate databases of project sites, customer information, and installation details.
- Produce management reports summarizing project performance, turnaround times, and bottlenecks.
- Support management with ad hoc data analysis (e.g., cost tracking, SLA performance).Internal Coordination
- Work closely with technical teams, suppliers, and accounts to ensure project milestones are met.
- Escalate issues or delays proactively to the Project Manager.
- Support process improvement initiatives to streamline communication and workflow.
Required Skills & Attributes:
- Excellent Excel skills: formulas, lookups, conditional formatting, data validation.
- Strong attention to detail - accurate, thorough, and consistent in documentation.
- Excellent written and verbal communication - professional email etiquette.
- Organized and methodical - able to manage multiple tasks and priorities simultaneously.
- Tech-savvy: comfortable working with cloud tools (Microsoft 365, SharePoint, Teams, etc.).
- Analytical mindset - able to interpret data and highlight trends or issues.
- Problem-solver: able to anticipate issues and propose solutions.
- Customer-focused: communicates clearly and maintains a positive, helpful tone.
Qualifications & Experience:
- Minimum 2-3 years' experience in an administrative, coordination, or project support role.
- Exposure to fibre, ISP, or IT infrastructure environments is advantageous.
- Proficient in Microsoft Excel, Outlook, and general Office 365 apps.
- Basic understanding of quoting, invoicing, and supplier coordination processes.
Personality Fit:
- Process-driven but adaptable.
- Calm under pressure and deadline-focused.
- Self-motivated with a sense of accountability.
- Enjoys working with both people and data.
Desired Skills:
- Fibre
- Client Liason
- Invoicing
- Excel
Desired Work Experience:
