Acquisitions Supervisor

About the position

REQUIREMENTS:

• Matric/NQF level 5 or Higher qualification
• Min 3 years Contact Centre supervisory/leadership experience
• Previous experience in managing or working in a sales environment familiarity with Industrial Relations, Customer Relations and General Management
• Training experience will be advantageous

DUTIES:

• Manages all Call centre activities and the daily running of the team
• Ensure that all administrative tasks including capturing of leads are handled efficiently
• Listening to calls to improve quality and minimise errors and track agent performance
• Reviewing the performance of staff and identifying training and development needs
• Handling complex customer complaints
• Ensure a minimum of 95% conversion rate on lead to contract
• Marketing the companies products and services to both existing and prospective clients
• Increases customer satisfaction via process improvement initiatives

Contact Noluthando Tshabangu

[Phone Number Removed];

Email: [Email Address Removed]

[Email Address Removed]

Desired Skills:

• Proficient in Microsoft Office Suite
• Familiarity with Industrial Relations
• Customer Relations
• General Management

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric