About the position
ROLE OVERVIEW:
The Employee will be primarily focused on their allocated Accounts Receivable (AR) portfolio, which includes billing, collections, receipting, query management, AR reconciliations and selected cashbook responsibilities in line with workload distribution across AR/AP.
RESPONSIBILITIES
- Billing Administration
- Ensure accurate monthly billing in accordance with leases/contracts
- Validate billing information and ensure correctness prior to processing
- Issue invoices and statements timeously
- Review and approve pre?billing reports for accuracy
- Prepare and process ad?hoc invoices
- Maintain accurate customer files and billing documents
- Collections
- Proactively manage tenant/customer collections within allocated portfolio
- Conduct daily, weekly, and monthly follow-ups to ensure adherence to payment terms
- Maintain and develop strong customer relationships
- Diarize and follow up on agreed payment arrangements
- Escalate persistent or high?risk arrears to Team Lead/Management
- Ensure effective relationship management to support timely account settlement
- Receipting
- Accurately and timeously allocate customer receipts
- Investigate and resolve unallocated receipts
- Correct misallocations daily to maintain accurate balances
- Ensure no receipt reversals are processed without proper authorisation
- Process refunds/credits only once approved
- Maintain accurate receipting records for audit and reconciliation purposes
- Query Management
- Investigate and resolve billing, receipting and allocation queries
- Maintain query logs and ensure timeous resolution in line with SLA
- Liaise with internal departments to resolve customer issues
- Ensure excellent customer service at all times
- Accounts Receivable Reconciliations
- Prepare accounts receivable reconciliations when required.
- Identify and address reconciling items promptly.
- Ensure accounts receivable age analysis accurately reflects all payments, invoices and credits
- Support month?end close requirements through accurate reconciliations
- Cashbook Responsibilities (As Allocated)
- Perform allocated cashbook processing and reconciliations
- Ensure no duplication of entries
- Investigate reconciling items and clear within acceptable timelines
- Maintain accurate bank?to?ledger reconciliations
KEY FINANCIAL CONTROL REQUIREMENT
It is essential for accounts receivable that all age analyses are:
Accurate
Correctly allocated
Free from misposted or unallocated items
Reconciled in line with month?end and statutory requirements
REQUIREMENTS:
- Matric (Grade 12) required; relevant certificate/diploma in Finance/Accounting will be advantageous.
- Minimum 2–3 years' experience as a Debtors Clerk/Accounts Receivable Clerk.
- Proven Accounts Receivable (AR) processing experience on Sage (capturing/allocations, invoicing, statements, age analysis, customer account maintenance).
- Strong debt collecting experience (follow-ups, payment arrangements, dispute resolution and escalation where required).
- Experience in property/building portfolio accounts (tenant billing and collections, arrears management, reconciliations) will be advantageous.
- MDA (property management system) experience is preferential.
- Sound understanding of credit control principles and internal controls.
- Intermediate Excel skills (e.g., VLOOKUP/XLOOKUP, pivots, reconciliations) and strong attention to detail.
- Reliable transport and willingness to be based in Gqeberha
SKILLS:
- Excellent communication skills (written and verbal) and professional client/tenant engagement.
- Ability to work under pressure, meet deadlines and manage a high-volume portfolio.
Desired Skills:
- Cash Book Processing
- Collections
- Debtors
