Account Manager (TVET) at Adapt IT

About the position

Introduction

To strategically manage and grow a portfolio of high-value, complex customer accounts, ensuring long-term partnerships, sustained revenue growth, and measurable customer value. The role operates at a senior level, influencing customer strategy, shaping commercial outcomes, and contributing to broader business objectives.

Description
KEY Responsibilities

 

Strategic Account Leadership

• Own and drive the strategic direction of assigned key accounts
• Build executive-level relationships with customer stakeholders
• Position the organisation as a trusted partner within the customer’s business
• Develop multi-year account strategies aligned with customer and company goals

 

 Revenue Growth & Commercial Ownership

• Identify and structure complex upsell and cross-sell opportunities
• Lead commercial negotiations, including contracts, renewals, and pricing
• Manage account profitability and long-term value

 

Customer Value & Success Strategy

• Ensure customers achieve measurable business outcomes from software solutions
• Drive high levels of product adoption across customer organisations
• Anticipate risks and proactively implement retention strategies
• Lead executive business reviews focused on value realisation

 

 Stakeholder Influence & Governance

• Engage and influence C-level and senior decision-makers
• Act as the escalation point for critical customer issues
• Align internal stakeholders around customer strategy and priorities
• Advocate for customer needs in product and business planning

 

Cross-Functional Leadership

• Coordinate complex solution delivery across multiple departments
• Mentor and support junior account managers where applicable

 

Forecasting, Planning & Reporting

• Develop accurate revenue forecasts and strategic account plans
• Track and report on account performance, risks, and opportunities
• Contribute insights to leadership for business planning and strategy.

 

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth and expansion within key accounts
• Customer retention and renewal rates
• Account profitability
• Customer satisfaction and loyalty TVET
• Strategic account plan execution
• Product adoption and enterprise-wide usage

 

Internal & External Interfaces

·       Internal: Senior Leadership, Sales, Marketing, Support, R&D and Finance

·       External: Executive sponsors, senior stakeholders, procurement, and operational teams within customer organisations.



Minimum Requirements
QUALIFICATIONS & EXPERIENCE

·       Bachelor’s degree in Business, Commerce, IT, Engineering or related field.

·       Postgraduate qualification or MBA advantageous.

·       6–10 years’ experience in professional services, consulting, or service delivery environment.

·       3–5 years in a management or leadership role.

·       Proven experience managing complex projects and customer portfolios.

Desired Skills:

• Leadership
• Revenue growth
• Success strategy
• Forecasting
• Development
• Retention
• Education